Study Services

All Haaga-Helia students can receive study services at any of our four campuses: Malmi, Pasila, Porvoo, and Vierumäki. Send us an email, give us a call or come visit us. We’d be happy to help!

The email addresses of study services are:

[email protected] (degree students)
[email protected] (students in the School of Professional Teacher Education) and
[email protected] (Open UAS students).

See the opening hours for our customer service and phone service and Campuses contact information under "Opening hours and contact information".

Note! Students in the School of Professional Teacher Education and Open UAS students, please find more information from these links: Teacher Education and Open UAS

We will answer you as soon as possible. Please check if you can find the answer to your question from our chatbot on this page.

Study Services video

Study advisors customer service and Pasila customer service desk

At the study services and study advisors customer service desks on all campuses, you can get information and advice on study-related practicalities and matters concerning your right to study. For example, you can ask about credit transfer applications, enrolments for academic year, or graduation. You can also send us email or call our phone service.

Pasila customer service desk is a place where you can get help, advice, and solutions quickly and easily. We are here to assist you in a variety of situations. For example, you can come to pick up a Kela meal subsidy card, a study certificate, or a transcript of records. If necessary, we will refer you to the right service or person.

Please be prepared to show your identity when visiting the customer service.

Personal study advice

All Haaga-Helia degree students can receive personal study advice from their own study advisor. For example, you can get support when preparing the personal study plan (deleting or adding courses to your PSP) and you can get help with filling in the credit transfer application.

You can book a Teams/Zoom appointment, a phone call or an appointment on Campus by sending an email to your study advisor. You can find the name of your own study advisor in Peppi student desktop from Study entitlement information > Instructors. If you cannot find your own study advisors name in Peppi, please contact [email protected].

Opening hours and contact information

You can find our opening hours and contact information in the calendar below. The calendar shows opening hours for the next 7 days.

Exceptions in opening hours:

Pasila study advisors customer service and Pasila customer service desk:

28 September 2026 closed
1 October 2026 open from 9 am to 12 pm. Note! Pasila customer service desk is open normally from 9 am to 3 pm.
12-16 October 2026 closed (intensive week). Note! Pasila customer service desk is open normally Mon-Fri 9 am to 3 pm.
26-28 October 2026 closed
2, 9 and 30 November 2026 closed
3 December 2026 closed.

Malmi, Porvoo and Vierumäki customer services:

1 October 2026 Porvoo and Vierumäki closed
1 October 2026 Malmi open from 10 am to 11.30 am
12-16 October 2026 closed (Malmi and Porvoo, intensive week)
19-23 October 2026 closed (Vierumäki, intensive week)
3 December 2026 closed.

You can contact us by email. Please find the opening hours for our customer service and phone service from the calendar below.

Opening hours and contact information

Pasila Study Services

Address:

Ratapihantie 13
Pasila 2. krs. / 2nd floor
00520 Helsinki, Finland

Sunday 13.09.		Closed
Monday 14.09.	Phone Customer service on Campus	Closed 9:00-15:00
Tuesday 15.09.	Phone +358 400 230 401 Customer service on Campus	9:00-12:00 9:00-15:00
Wednesday 16.09.	Phone +358 400 230 401 Customer service on Campus	12:00-15:00 9:00-15:00
Thursday 17.09.	Phone +358 400 230 401 Customer service on Campus	9:00-12:00 9:00-15:00
Friday 18.09.	Phone Customer service on Campus	Closed 9:00-15:00
Saturday 19.09.		Closed

Intensive week	Time slot	Comment
Monday:	Closed
Tuesday:	9:00-12:00	Phone +358 400 230 401 Customer service on Campus
Wednesday:	12:00-15:00	Phone +358 400 230 401 Customer service on Campus
Thursday:	9:00-12:00	Phone +358 400 230 401 Customer service on Campus
Friday:	Closed
Saturday:	Closed
Sunday:	Closed

Sending messages through Service Portal

As a student of Haaga-Helia you can also send us messages through our Service Portal. To use the Service Portal you have to sign in to the service with your Haaga-Helia email address and password. Sign in with "Haaga-Helia SSO" and choose ”Submit a ticket”.

Service Portal

Other services:

Note! You can check your study credits from the My Studyinfo service which is the new service of the Finnish National Agency of Education: My Studyinfo service. Please read more about how to share your transcript of records through My Studyinfo.

As a student in Haaga-Helia you can order study certificates and transcript of records as electronic and digitally signed documents. More information about electronic and paper certificates.

As a resigned former student of Haaga-Helia you can order a certificate of resignation and a transcript of records by post or email. More information about ordering different certificates after graduation or resignation.

As a degree student you can get all student discounts by ordering the official national student card from our Student Union Helga.

More information about student benefits:

Student discount for VR (long distance trains)
Student discount for Matkahuolto (long distance buses)
Student discount for HSL
Kela meal subsidy card

Please update your address information and other than your school email address. If your place of domicile or your name changes, please contact Study Services. Note! Address information in the Population Information System will not automatically be updated in the Haaga-Helia student register.

Students of Haaga-Helia find information about study practicalities in Peppi. Log in to Peppi with your Haaga-Helia user ID and password. In Peppi you can plan your studies, communicate with the Guidance Counsellor, enroll for courses, check your credits and print/download your own transcript of records.

You can send messages with confidential information to Study Services using the Secure Mail system. Confidential information can be for example documents concerning health information. Please use the Secure Mail only if your message contains confidential information. Otherwise, please use our normal email address [email protected].

Send secure mail to Study Services >>

NB: Degree students who are starting their studies should send the documents proving their legal reason for their absence to Admission Services. You can send messages with confidential information using the Admission Services Secure Mail system >>

If you are completing a double or joint degree in co-operation with an Ulysseus European University and you need advice and support in study-related matters, please contact Ulysseus Study Services, [email protected].

Ulysseus Study Services offer information and guidance with for example questions regarding study practicalities, study right, technical issues and enrolments. If you have questions about upcoming semesters at the partner institutions, do not hesitate to contact us.

Enjoy your studies!

Ulysseus for Students

You can get to the Porvoo Campus parking lot from Taidetehtaankatu. You will need a valid parking permit to park on the Campus parking lot. This parking permit only concerns parking spaces with no car engine heater post or Staff only sign. The parking permit is valid for one academic year (1 Aug – 31 July and even until 31 Aug) and a student can get only one parking permit during the academic year. The parking lot is supervised by the city of Porvoo.

Only Haaga-Helia students who have enrolled for attendance can get a parking permit. You can get a parking permit from the Porvoo Campus Info by proving that you have enrolled for attendance at Haaga-Helia, for example by downloading an electronic study certificate from Peppi or by logging in to Peppi (with your phone). The permit can also be picked up from Porvoo Study Services during opening hours.

Question: I cannot access VDI?

Answer: Remote access

Question: Username and password?

Answer: You can find more information regarding usernames and passwords on Haaga-Helia's web site. Helpdesk will guide you by phone 080097750 or email [email protected]

Question: Dictionaries?

Answer: HH Finna

Choose HAKA login and use your Haaga-Helia username and password to login to HH Finna. With VDI the link works directly.

LibGuides >>

The library has also a chat service.

Question: Writing reports?

Answer: Guidelines for writing reports

Question: Where can I do my e-exam?

Answer: Electronic exam

Question: Timetables?

Answer: Timetables

Question: Study Guide and course descriptions?