Study Services

As a student of Haaga-Helia you can also send us messages through our Service Portal. To use the Service Portal you have to sign in to the service with your Haaga-Helia email address and password. Sign in with "Haaga-Helia SSO" and choose ”Submit a ticket”.

Service Portal

Study Services Study Advisors give information and guidance in for example questions regarding study practicalities, study right and technical support and assistance when preparing the personal study plan (PSP). Study Advisors also handles the students credit transfer applications. If needed you can arrange a personal appointment with your Study Advisor.

If you feel that you are in need of technical support and assistance when preparing your PSP, please join the online customer service or contact your own Study Advisor. You find the name of your own Study Advisor in Peppi.

NB You can also independently edit and send your PSP for approval. You can find all the instructions on the following website:

• Planning your studies and making enrolments for implementations

Please send your PSP to your own Guidance Counsellor for approval.

NB You can also check your study credits from the My Studyinfo service which is the new service of the Finnish National Agency of Education My Studyinfo service. Please read more about how to share your transcript of records through My Studyinfo >> 

As a student in Haaga-Helia you can order study certificates and transcript of records as electronic and digitally signed documents. More information about electronic and paper certificates

As a resigned former student of Haaga-Helia you can order a certificate of resignation and a transcript of records by post or email. More information about ordering different certificates after graduation or resignation

Please be prepared to show your identity when visiting the customer service desk of Study Services.

As a degree student you can get all student discounts by ordering the official national student card from our Student Union Helga.

More information about student benefits:

• Student discount for VR (long distance trains)
• Student discount for Matkahuolto (long distance buses)
• Student discount for HSL
• Kela meal subsidy card

Tools and forms >>

Please update your address information and other than your school email address. If your place of domicile or your name changes, please contact Study Services. Note! Address information in the Population Information System will not automatically be updated in the Haaga-Helia student register.

Students of Haaga-Helia find information about study practicalities in Peppi. Log in to Peppi with your Haaga-Helia user ID and password. In Peppi you can plan your studies, communicate with the Guidance Counsellor, enroll for courses, check your credits and print/download your own transcript of records.

Graduation (degree students) >>

Graduation (School of Vocational Teacher Education) >>

Question: I cannot access VDI?

Answer: Remote access

Question: Passwords? Remote access?

Answer: Helpdesk will guide you by phone 080097750 or email [email protected]

Question: Dictionaries?

Answer: HH Finna

Choose HAKA login and use your Haaga-Helia username and password to login to HH Finna. With VDI the link works directly.

LibGuides >>

The library has also a chat service.

Question: Writing reports?

Answer: Guidelines for writing reports

Question: Where can I do my e-exam?

Answer: Electronic exam

Question: Timetables?

Answer: Timetables

Question: Study Guide and course descriptions?

Answer: Study Guide

You can send messages with confidential information to Study Services using the Secure Mail system. Confidential information can be for example documents concerning health information. Please use the Secure Mail only if your message contains confidential information. Otherwise, please use our normal email address [email protected].

Send secure mail to Study Services >>

NB: Degree students who are starting their studies should send the documents proving their legal reason for their absence to Admission Services. You can send messages with confidential information using the Admission Services Secure Mail system >>

All Haaga-Helia students can get study advice via Zoom. Our Study Advisors are available online mainly every Monday at 11 am – 3 pm, and on Fridays at 9 am – 1 pm. Please note! Online Customer Service is closed during intensive weeks and during summer. You can find the link to the Zoom meeting from Peppi student's desktop

Study Advisors help with study-related issues and give technical assistance when preparing the personal study plan (PSP). It is also possible to get help with filling the credit transfer form. Please note that you might have to wait for your turn. If necessary it is also possible to arrange a separate meeting with your own Study Advisor by email ([email protected]). You can find the name of your own Study Advisor in Peppi.

More information about the Study Services of the School of Professional Teacher Education >>

More information about the Study Services of the Open UAS >>

Opening hours:

Customer service desk: Tue, Wed and Thu 11.30 am–1.30 pm.

Note! Haaga Study Services is closed on Tue 26 November.

Phone service: Tue, Thu 9 am–12 pm, Wed 1 pm–4 pm.
 

Address:

Pajuniityntie 11
00320 Helsinki
Finland

+358400230401

[email protected]

Opening hours:

Customer service desk: Tue, Thu 10 am–12 pm and Wed 12 pm–3 pm.

Study Services at Malmi Campus is closed on Wednesday 20 November.

Phone service: Tue, Thu 9 am–12 pm, Wed 1 pm–4 pm.
 

Address:

Hietakummuntie 1 A
00700 Helsinki
Finland

+358400230401

[email protected]

Opening hours:

Pasila Customer service desk (2nd floor) is normally open Mon–Fri between 9 am and 3 pm. Note! closed on Friday 13 December 2024.

Address:

Ratapihantie 13
Pasila 2nd floor, customer service desk
00520 Helsinki
Finland

+358400230411

[email protected]

Opening hours:

Customer service desk: Tue, Thu 10 am–12 pm and Wed 12 pm–3 pm. 

Phone service: Tue, Thu 9 am–12 pm, Wed 1 pm–4 pm.

Address:

Ratapihantie 13
00520 Helsinki
Finland

+358400230401

[email protected]

Opening hours:

Customer service desk: Tue, Wed and Thu 11.30 am–1.30 pm. 

Phone service: Tue, Thu 9 am–12 pm, Wed 1 pm–4 pm.

Address:

Taidetehtaankatu 1
06100 Porvoo
Finland

+358400230401

[email protected]

Parking at Porvoo Campus:

You can get to the Porvoo Campus parking lot from Taidetehtaankatu. You will need a valid parking permit to park on the Campus parking lot. This parking permit only concerns parking spaces with no car engine heater post or Staff only sign. The parking permit is valid for one academic year (1 Aug – 31 Aug) and a student can get only one parking permit during the academic year. The parking lot is supervised by City of Porvoo.

Only Haaga-Helia students who have enrolled for attendance can get a parking permit.

You can get a parking permit from the Porvoo Campus Info by proving that you have enrolled for attendance at Haaga-Helia, for example by downloading an electronic study certificate from Peppi or even by logging in to Peppi (by phone). The permit can also be picked up from Porvoo Study Services during opening hours.

Opening hours:

Customer service desk: Tue, Wed and Thu 12 pm – 2 pm. 
NB! Closed on 10 December 2024.

Phone service: Tue, Thu 9 am – 12 pm, Wed 1 pm – 4 pm.

Address:

Kaskelantie 10
Sports hall, opintokaari
19120 Vierumäki
Finland

+358400230401

[email protected]

If you are completing a double or joint degree in co-operation with an Ulysseus European University and you need advice and support in study-related matters, please contact Ulysseus Study Services, [email protected].

Ulysseus Study Services offer information and guidance with for example questions regarding study practicalities, study right, technical issues and enrolments. If you have questions about upcoming semesters at the partner institutions, do not hesitate to contact us.

Enjoy your studies!

Ulysseus for Students