Service Innovations and Design

A cook and a waitress happily talking to each other in a restaurant

In our team, we carry out research, development and innovation (RDI) projects in the field of service business and customer experience development.

Our topics include:

Sustainable service business
Responsible service design
Technology-enriched experiences
Competence development and training of service entrepreneurs

We develop future-proof business: our goal is to shape the service industries towards an ecologically, socially and economically responsible future.

Participate in RDI projects

In RDI projects, you can develop your service, innovate and create something new. Read more about our ongoing projects below or contact Research Area Director Antti Jylhä.

Participate in trainings

RDI projects often offer free training and workshops that take your business forward by leaps and bounds.

See Haaga-Helia's event calendar

Find thesis topics

Our team's RDI projects include topical, interesting thesis assignments related to, for example, tourism, accommodation and restaurant business, artificial intelligence, service development and sustainability.

Contact

Antti

Jylhä

tutkimusaluejohtaja

Research Area Director

Service Innovations and Design

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Our latest RDI projects