Services cover an increasing part of the total economic output, and in addition to be seen as a category of market offerings, service is a perspective on value creation.
Today, all companies are service businesses, and therefore companies in traditional industrial sectors are transforming their operations to become more service-oriented and/or experience-oriented.
Haaga-Helia’sService Business Development & Design experts focus on the sectors of tourism, hospitality, sport, wellness and retail. Our areas of expertise are:
- Service experience (customer experience and encounters)
- Service concepts and design (customer insight and engagement, fast prototypes)
- Multi-channel services (AR, VR, AI, eCommerce, analytics, robotics, digital services)