Service Business Development and Design

Kuvituskuva-palvelut

Lead paragraph

Services cover an increasing part of the total economic output, and in addition to be seen as a category of market offerings, service is a perspective on value creation.

Today, all companies are service businesses, and therefore companies in traditional industrial sectors are transforming their operations to become more service-oriented and/or experience-oriented.

Haaga-Helia’s Service Business Development & Design experts focus on the sectors of travel, tourism, hospitality, sport, recreation, wellness and retail.

Our areas of expertise are:

  • Service experience (customer experience and encounters)
  • Service concepts and design (customer insight and engagement, fast prototypes)
  • Multi-channel services (AR, VR, AI, eCommerce, analytics, robotics, digital services)

RDI-Projects of the central area

project
Knowledge management competencies for competitiven...
project
Perfect Destination
project
HomeOpera
project
PasilaHUB
project
TOURIST
project
Sustainable Cooking for Planet
Contact
Teemu
Moilanen
tutkimusaluejohtaja
Research Area Director
+358 294471515
Teemu.Moilanen@haaga-helia.fi