Service Business Development and Design

Kuvituskuva-palvelut

Lead paragraph

Services cover an increasing part of the total economic output, and in addition to be seen as a category of market offerings, service is a perspective on value creation.

Today, all companies are service businesses, and therefore companies in traditional industrial sectors are transforming their operations to become more service-oriented and/or experience-oriented.

Haaga-Helia’s Service Business Development & Design experts focus on the sectors of travel, tourism, hospitality, sport, recreation, wellness and retail.

Our areas of expertise are:

  • Service experience (customer experience and encounters)
  • Service concepts and design (customer insight and engagement, fast prototypes)
  • Multi-channel services (AR, VR, AI, eCommerce, analytics, robotics, digital services)

RDI-Projects of the central area

project
AgeWell – Service Design for Wellness and Healthy ...
project
AlgoAmmatti – Algorithmic management and professio...
project
HomeOpera
project
INCLAVI Inclusive Aviation
project
Value Europe
project
Euro-Emotur
project
Change powered by design
project
Knowledge management competencies for competitiven...
project
PasilaHUB
Contact
Teemu
Moilanen
yliopettaja
Principal Lecturer
+358 294471515
Teemu.Moilanen@haaga-helia.fi