Tool Factory – Tools for Service Design

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Lead paragraph

Adopt a package of easy-to-use tools for service development and studying. Get to know new ways of collecting information and understanding phenomena. All the tools are available for free download and include step-by-step instructions.

Understand, ideate and experiment! 

We create and use design tools to expand our thinking and work. Be inspired by our ready-to-use toolkit and use the tools to create functional services for your customers.


Open the service design toolkit

Tools for empathy, thinking, playing, creating, filtering, prototyping, piloting, implementing and scaling.

Open the Toolkit

What does the Tool Factory offer?

  • Toolkit 42
    A box of 42 ready-to-use tools for developing services and experiences. How does a mood board work, and how do I conduct an interview? What can role-playing or storyboards be used for?

  • “How to” workshops
    At the workshops, you will learn to use our service design tools in an agile manner. Our workshops suit groups of all sizes, and we will tailor them to your needs.

  • The Oven full of tools
    Do you want to try some freshly baked tools? The Oven is a collaborative process for creating new tools for service and experience development, design, creativity and problem-solving.

Tools for education

“The only people who refer to their customers as ‘users’ are drug dealers and technologists." And us LAB8, of course.”
- Mário Passos Ascenção

Mário Passos
principal lecturer
+358 294471195

Toolkit – 42 tools for developing services and experiences

Download the tools from our website free of charge
All the tools are available for free download in PDF format and include step-by-step instructions. The tools are in English and are divided into four different phases. Start developing your service by studying and understanding (INSIGHTS), and then continue on to designing and experimenting with your service idea (CREATION).