Experience Designer - Join us!
The Customer Experience (CX) Designer (aka 'Experience Designer') minor is run as a game with three levels which relate to three phases/courses (the Tutorial, the Super Experience Challenge, and the Final Boss Battle).
First, you learn how to use design thinking and service design, then you work together with company partners to create an human-centred Experience concept, and in the end, the best solutions/concepts are put into practice/prototyped.
The aim is to learn to create Super Experiences, which truly enhance customer engagement. For that, students will develop a new set of competences, which express the unique profile of an Experience Designer.
Haaga-Helia's CX Designer minor is a 30 ECTS competence package, which starts in January 2024 and ends in May 2024. It brings together students and teachers from all Haaga-Helia campuses with top-notch company partners. During these studies, you will go through some extraordinary experiences yourself and you will create memorable experiences for others.
After the semester you will simply not be the same person. You will learn how to make an impact, and people will remember you and how you made them feel WOW whilst learning the mindset of a designer. In short, you will acquire competences that robots will never learn.
As an 'Experience Designer', you will learn together with other students from the various HH degree programmes and with representatives of leading companies. Sometimes you will meet intensively at Vierumäki, Pasila, Haaga, or Porvoo campus, sometimes virtually with your team, and sometimes just by yourself.
Interested? Please, let us hear from you
Send your short, free-form application to the following e-mail address: experience.designer@haaga-helia.fi by the deadline of 4.12.2023
The application should include:
- your name and email address
- name of your degree program
- a brief (150-200 words) motivational statement of why you are interested
Further information
Peppi's courses descriptions
- Customer Experience Designer - Tutorial
- Customer Experience Designer - Super Experience Challenge
- Customer Experience Designer - Final Boss Battle
The Experience Designer learning work includes intensive whole day bootcamps, half-day workshops, design team coaching sessions, self-organised work with the design team and individual study.
The bootcamp days are the following:
- 17-19 Jan 2024 (Haaga campus)
- 15-16 Feb 2024 (Pasila campus)
- 3-4. Apr 2024 (Haaga campus)
- 13-14 May 2024 (Porvoo campus)
Each week, there will be a scheduled half-day workshop as well as a 30-minute team coaching session. The rest of the learning work will be scheduled with the design teams.
List of previous partners:
- 2019 Kesko, Fujitsu Finland, and Robert Bosch
- 2020 Robert Bosch, Jungle Juice Bar, and CMB restaurants
- 2021 Sofigate, Lassila-Tikanoja, and Sport fund
- 2022 Posti, Accoutor Finago, Ähtäri Zoo, and Mall of Tripla
- 2023 Elisa Oyj, Barona Group Oy, Administer Oy, and Clarion Hotel Helsinki
- eSignal article: Designers of super customer experiences
- News: Robert Bosch Oy:n uuden toimitilan vierailijakokemus syntyy opiskelijatyönä
- News: Opiskelijat kehittivät uusia toimintatapoja Sofigatelle
- Student testimonial: "Straight out of High School, I didn’t really know my talents or skills ”, says Roberts Belins, who started his Tourism and Event Management studies in 2020, ”but this programme has brought forth my true potential."
- LinkedIn post: Elisa Showroomiin Metaverse Labin - Metaverse Labin suunnittelu on toteutettu yhdessä Haaga-Helian Experience Design -opiskelijoiden kanssa kevään aikana, 2023
The CX Designer minor is aligned to LAB8 - Service Experience Laboratory.