Algorithmic Control Across the Employee Lifecycle

ABSTRACT | This paper examines the employee lifecycle, that is, HR managers’ role in decision-making. In tourism, HR faces unique challenges, e.g. labor shortage, staff turnover, diversity management. Algorithmic management, driven by data, is introduced as significant but ethically complex management strategy. The uses LEGO Serious Play to gather insights from managers (n = 17) and identifies eight potential use-cases for algorithmic control along the employee lifecycle. Implications for tourism management and research are discussed.

Keywords: LEGO Serious Play; HRM; algorithmic control; AI

Tuomi, A., & Ascenção, M. P. (2024). Algorithmic Control Across the Employee Lifecycle. In: K. Berezina, L. Nixon, & A. Tuomi (Eds.), Information and Communication Technologies in Tourism 2024. ENTER 2024 International eTourism Conference, Izmir, Türkiye, January 17-19 (pp. 228-233). Cham: Springer Nature. DOI: https://doi.org/10.1007/978-3-031-58839-6_24