Study Services

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All Haaga-Helia students can receive study services at any of our four campuses: Malmi, Pasila, Porvoo, and Vierumäki. Send us an email, give us a call or come visit us. We’d be happy to help!

The email addresses of study services are: 

See the opening hours for our customer service and phone service and Campuses contact information under "Opening hours and contact information".

Note! Students in the School of Professional Teacher Education and Open UAS students, please find more information from these links: Teacher Education and Open UAS

We will answer you as soon as possible. Please check if you can find the answer to your question from our chatbot on this page.

Study Services video

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Study advisors customer service and Pasila customer service desk

At the study services and study advisors customer service desks on all campuses, you can get information and advice on study-related practicalities and matters concerning your right to study. For example, you can ask about credit transfer applications, enrolments for academic year, or graduation. You can also send us email or call our phone service.

Pasila customer service desk is a place where you can get help, advice, and solutions quickly and easily. We are here to assist you in a variety of situations. For example, you can come to pick up a Kela meal subsidy card, a study certificate, or a transcript of records. If necessary, we will refer you to the right service or person.

Please be prepared to show your identity when visiting the customer service.
HH:n kyselyt ja palaute

Personal study advice

All Haaga-Helia degree students can receive personal study advice from their own study advisor. For example, you can get support when preparing the personal study plan (deleting or adding courses to your PSP) and you can get help with filling in the credit transfer application.

You can book a Teams/Zoom appointment, a phone call or an appointment on Campus by sending an email to your study advisor. You can find the name of your own study advisor in Peppi student desktop from Study entitlement information > Instructors. If you cannot find your own study advisors name in Peppi, please contact [email protected].

Opening hours and contact information

You can find our opening hours and contact information in the calendar below. The calendar shows opening hours for the next 14 days.

Exceptions in opening hours:

Pasila study advisors customer service and Pasila customer service desk:

  • 30 November 2026 closed
  • 3 December 2026 closed
  • Pasila study advisors customer service is open 11 December 2026 from 1 pm until 3 pm
  • Pasila study advisors customer service is closed 14 December 2026 until 10 January 2027
  • Pasila customer service desk is closed 21 December 2026 until 3 January 2027. 

Malmi, Porvoo and Vierumäki customer services:

  • 3 December 2026 closed
  • Malmi, Porvoo and Vierumäki customer services are closed 11 December 2026 until 10 January 2027
  • Porvoo customer service is exceptionally open 11-22 January 2027 Mon-Fri from 11.30 am until 1.30 pm.

You can contact us by email. Please find the opening hours for our customer service and phone service from the calendar below.

Opening hours and contact information

Pasila Study Services

Address:
Ratapihantie 13
Pasila 2. krs. / 2nd floor
00520 Helsinki, Finland
Saturday 14.11. Closed
Sunday 15.11. Closed
Monday 16.11. Phone
Customer service on Campus
Closed
9:00-15:00
Tuesday 17.11. Phone +358 400 230 401
Customer service on Campus
9:00-12:00
9:00-15:00
Wednesday 18.11. Phone +358 400 230 401
Customer service on Campus
12:00-15:00
9:00-15:00
Thursday 19.11. Phone +358 400 230 401
Customer service on Campus
9:00-12:00
9:00-15:00
Friday 20.11. Phone
Customer service on Campus
Closed
9:00-15:00
Christmas Time slot Comment
Monday:
Phone
Customer service on Campus
Tuesday: 9:00-12:00
Phone +358 400 230 401
Customer service on Campus
Wednesday: 12:00-15:00
Phone +358 400 230 401
Customer service on Campus
Thursday: 9:00-12:00
Phone +358 400 230 401
Customer service on Campus
Friday:
Phone
Customer service on Campus
Saturday: Closed
Sunday: Closed

Sending messages through Service Portal

As a student of Haaga-Helia you can also send us messages through our Service Portal. To use the Service Portal you have to sign in to the service with your Haaga-Helia email address and password. Sign in with "Haaga-Helia SSO" and choose ”Submit a ticket”.

Service Portal

Other services: