LAB8 by Haaga-Helia was chosen to develop service design for the city of Espoo

LAB8 Service Experience Laboratory by Haaga-Helia was competing among Finland's top-notch experts of Service Design for a position to develop service design for the city of Espoo. The competitive tendering was held in June 2020.

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In October 2020, the city of Espoo chose LAB8 among five other companies as winners of the competitive bidding. For the next three years, the city is planning on investing 3, 000, 000 € to service design related trainings and consultancy, which will be bought from the chosen companies. The city aims to improve its services by utilising service design approach, customer centricity and design thinking. The upcoming developmental projects will be shared between the chosen companies.

The strength of Haaga-Helia is the expertise acknowledged by several professionals and partners from the industry. In the past four years, LAB8 has successfully carried out over 100 service design projects. Additionally, two of the LAB8 experts has been accredited with a Master Trainer title by the internationally respected Service Design Network. There's only 26 professionals world wide holding this recognition.

Improving the service design know-how in Espoo as an objective

The other SDN accredited experts of LAB8, the Head of RDI dr. Teemu Moilanen, thinks that the collaboration with the city of Espoo is a good merit proving the proficiency of Haaga-Helia. Dr. Moilanen believes that LAB8 stood out in the bidding competition because of its experience and the merits mentioned before. The wide network of Haaga-Helia provides LAB8 an exceptional approach to service design projects.

– We aim for permanent transformation. I believe that besides that, we and the city of Espoo want to create expertise on a local level. It's our interest that the service design know-how will increase exponentially in Espoo, Moilanen states.

LAB8 combines creativity, trends and service design by bringing together industry experts with Haaga-Helia specialists and students. LAB8 delivers experiential and functional solutions for improving business processes innovatively and agilely.

Additional information:
Teemu Moilanen, Head of R&D (040 510 7317)

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