EXAM user rules and technical instructions

On this page, you will find the EXAM user rules and the technical instructions for completing an EXAM examination. If you are looking for general information about Haaga-Helia's EXAM facilities, examination registration and sitting an examination, please refer to the Haaga-Helia EXAM instructions.

EXAM user rules

Please read the EXAM instructions and user rules carefully before your exam. You are required to follow these instructions and rules throughout the exam.

Any deviation from or violation of the EXAM rules will be regarded as a breach of the user rules. A breach of the user rules will result in the exam attempt being failed.

Identity verification

The identity of all EXAM candidates is verified before the exam. You will not be allowed to sit the exam without valid identification. You must bring an accepted form of identification with you and keep it visible throughout the exam.

The following documents are accepted as proof of identity:

  • A valid passport issued by a government authority
  • A photographic identity card issued within the European Economic Area (EEA), San Marino or Switzerland
  • A photographic identity card issued by the Finnish Police
  • A valid Finnish driving licence

Your identification document must not be damaged or expired, and you must be clearly identifiable from it. Your face must be visible during the identity check. Where necessary, every effort will be made to ensure that the identity check is carried out by a member of staff of the same gender.

Permitted and prohibited items

  • You must bring with you: a valid form of identification.
  • You may bring with you: a pen, an unlabelled water bottle and tissues.
  • The following are prohibited in the examination room: all other items, including mobile phones, smartwatches, smart glasses, notes, books, magazines, outerwear, hats, scarves and any other personal belongings. 

Conduct in the EXAM room 

Talking is not permitted in the EXAM room, and candidates are not allowed to leave the room before the exam has ended.

Candidates must be clearly visible and identifiable in the recording. Their face must be fully visible at all times. Hats and caps are prohibited, as they may obstruct visibility. Ears must also remain visible.

The same rules and regulations that apply to all other examinations and assessments also apply to EXAM exams.

Any form of academic misconduct is strictly prohibited. Suspected cases of misconduct involving Haaga-Helia students will be handled in accordance with Haaga-Helia's official procedures. Breaches of the user rules and/or suspected misconduct involving students of other higher education institutions will be reported to their home institution and dealt with in accordance with that institution's regulations and practices.

EXAM costs

There is no charge for students to sit an exam. However, students are responsible for all additional costs arising from the exam process, such as travel to EXAM facilities etc., including exceptional circumstances where the EXAM cannot be completed due to technical issues or other reasons.

Technical instructions: Completing an EXAM exam 

You will find the following instructions in the EXAM facility:

Starting the computer

  • Start the computer. Switch on both the computer and the monitor (they have separate power buttons). Wait for the computer to start up and for the Firefox browser to open. 

  • When the message "We can't sign in to your account" appears, select Close. 

  • Log in to the exam as follows: 

    • Haaga-Helia students: Sign in using your Haaga-Helia username and password. Enter your username without the @myy.haaga-helia.fi suffix. 

    • Students from other higher education institutions: Sign in using the credentials provided by your own university or higher education institution. 

  • If you are unable to log in, stop the exam and contact your teacher to arrange a new exam opportunity. 

Taking the EXAM

  • The examination must be completed within the booked time slot. The remaining time is displayed on the EXAM page in the browser. The examination will close automatically when the time limit expires. 

  • Please note that any downloaded files are automatically saved to the Downloads folder. 

  • Attach any answer files before the examination time ends. If you forget to upload an attachment, you should expect to retake the examination. 

  • You must not leave the examination room during the examination. If you leave the room, you will not be permitted to return. You must also remain at your workstation throughout the examination. 

  • However, if you hear a fire alarm, leave the room immediately. 

After the EXAM

  • Shut down the computer after completing the exam. This ensures that your answers cannot be accessed by anyone else. Any files saved on the computer will be deleted when it is shut down. 

Technical issues

  • Solutions to the most common technical issues can be found in these instructions. Technical support is not available during the exam. If you encounter problems after starting the computer, restarting it may resolve the issue. 

  • If your exam is prevented from taking place or is disrupted due to technical or other issues, stop the exam, shut down the computer, and leave the examination room. Any issues will be investigated after the examination. 

  • You may report a technical issue and/or an interrupted exam by email to your teacher and the IT Helpdesk ([email protected]). You must report any technical issue in order to be eligible for a new attempt if your exam was interrupted due to a technical fault. 

Haaga-Helia's EXAM instructions