Extent: 3 ECTS (81 h)
Timing: 1, 2. semester
Level: professional studies
Students are recommended to complete the Basic of Travel and Tourism Industry and E-commerce in Hospitality and Tourism prior to the course.
The objective of the course is to provide the student with knowledge about the operational environment and fundamentals of the business of different travel agencies and tour operators. Student will familiarize himself/herself with Amadeus reservation system.
• The main enterprises at travel agent and tour operator business
• Integration and it's benefits
• Future trends
• Principles of Amadeus airline reservations
• Travel regulations
Cooperation with the business and other organizations
The course contains a field visit in the industry or/and visitor lecture.
The course is conducted in HOSBA-programs with a mix of international students and exchange students.
Teaching and learning methods
a) Classroom learning:
Lectures and Examination 32 h
Self-studies 48 h
The own learning assessment 1 h
b) Part Time Learning:
Lectures and Examination 16 h
Self-studies 64 h
The own learning assessment 1 h
Identifying and acknowledging previously acquired skills (in Finnish AHOT)
Courses or parts of courses at other educational institutes or work experience are not accredited as such towards the HAAGA-HELIA studies directly, but the required skills and competences are demonstrated by a skills examination.
The skills examination consists of two parts: Amadeus reservation system test and written test. The written test takes part during orientation days or during common test days. For Amadeus reservation system test you need to contact the teachers of the course. You will get the information for the Amadeus test and time.
Teachers with the main responsibility for the course
Salla Juustila, Haaga
Holloway, C. 2012. The Business of Tourism. Longman.
Lecture material and internet pages will be given during the course.
The own learning assessment assignment does not impact your grade. The
assignment is the same for all courses/modules and your answers will be used
also for course/module development. The assignment is completed online in
The student recognizes the network and can list the main players in travel agency industry. The student can name the main definitions, different roles of travel agencies and global trends in branch. The student manages to make domestic flight reservation sufficiently by Amadeus reservation system.
The student identifies the network and main players in travel agency industry globally and locally. The student is able to use and apply the main definitions. The student can compare different roles of travel agencies and explain global trends in branch. The student manages to make domestic flight reservation and pricing by Amadeus reservation system.
The student analyzes the network in travel agency industry and its ‘advantages to companies. The student is able to use and apply the definitions diversely. The student compares critically different roles of travel agencies and assesses global trends in branch. The student manages to make domestic flight reservation correctly and fluently by Amadeus reservation system.