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Hotell-, restaurang- och turismsvenska

Hotell-, restaurang- och turismsvenska

Code: SOC1RB006
Extent: 3 ECTS (81 h)
Timing: Semester 1 or 2
Language: Finnish
Level: Basic studies
Type: Compulsory

Prerequisites
The level of the course is B1.
The course is obligatory for students with the Finnish matriculation examination.
A prerequisite for attending the course is that the student has passed the Swedish level test or the course Träna svenska.

Learning outcomes
The objective is that the student learns more Swedish and shows ability to communicate in different accommodation, foodservice and tourism industry situations both orally and in writing. The student is able to use the Swedish language in presenting Finland as a tourist destination.

Student will
• have a good command of daily customer service in Swedish
• be able to function in communication and interactive situations which are typical in the industry
• know Finnish culture and is capable of explaining specific and accurate details
• understand linguistic and cultural proficiency as part of the life-long learning

Course contents
• Accommodation business terminology: presenting the company, its operations and staff
• Gastronomic terminology, names of dishes and drinks, special diets, cooking methods, menu phrases, differences of Swedish in Sweden and in Finland
• Foodservice terminology, presenting the restaurant, its staff and its operations
• Presenting a tourism business and its operation
• Customer service and sales situations in the accommodation, foodservice and tourism industry

Cooperation with the business community and other organisations
The contents of the course are based on topics from working life.

International
The student gets acquainted with practices in other Nordic countries and s/he is encouraged to participate in student exchange or internship in Sweden, Norway or Denmark.

Teaching and learning methods
It is possible to complete the course based on classroom learning or part time learning.

a) Classroom learning:
Lectures and Examination 48 h
Self-studies 32 h
The own learning assessment 1 h

b) Part Time Learning:
Lectures and Examination 17 h
Self-studies 63 h
The own learning assessment 1 h

The course includes oral and written exercises as well as independent studies outside classroom learning. Active participation, written assignments and exams are compulsory.
In the safe and secure environment of the classroom the student has the opportunity to practice his/her skills in Swedish in different customer service and sales situations. S/he also trains different aspects of language learning; listening and reading comprehension, pronunciation and speaking. The student is encouraged immediately to use his/her skills in Swedish in working life and in everyday life.

Identifying and acknowledging previously acquired skills (in Finnish AHOT)
Courses or parts of courses at other educational institutes or work experience are not accredited as such towards the HAAGA-HELIA studies directly, but the required skills and competences are demonstrated by a skills examination.

Teacher/s with the main responsibility for the course
Arja Aktan-Helminen, Haaga
Anna Sarajas-Zino, Haaga

Course materials
The course material will be announced in the first lecture.

Assessment
Examination 80 %
Active participation 20 %

The own learning assessment assignment does not impact your grade. The assignment is the same for all courses/modules and your answers will be used also for course/module development. The assignment is completed online in WinhaOpaali.

Assessment criteria

Grade 1
The student has a basic understanding of Swedish vocational language. This gives the student the ability to handle basic tasks in the hospitality and tourism industry. These include managing easy and low level customer service and sales situations in Swedish.

Grade 3
The student is able to make use of their Swedish skills in the hospitality and tourism industry. In addition, the student is able to use appropriate expressions in Swedish in different customer service and sales situations. 

Grade 5
The student is able, in a natural and versatile manner, to make good use of their Swedish skills in the hospitality and tourism industry. They also show the ability to use appropriate and varied expressions in Swedish in different customer service and sales situations.