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Management of Accommodation Operations

Management of Accommodation Operations

Code: SMB3RB013C
Extent: 3 ECTS (81 h)
Timing: Semester 5-6
Language: English
Level: Professional studies
Type: Professional Specialisation Studies

Prerequisites
Course Managing Hotel Business Operations must be completed. The course Management of Accommodation Operations is part of the Professional Specialisation Studies (PSS) Hotel Management.

Please note, that this course is part of the Hotel Management Module consisting of 4 courses (HOSBA curricula 2010):

SMB3RB013A Concept Based Product Development
SMB3RB013B Managing Sales and Distribution
SMB3RB013C Management of Accommodation Operations
SMB3RB013D Hotel Feasibility Study

Please note, that this course is part of the Hotel Management Module consisting of 3 courses (HOTEM curricula):

SMB3RB013A Concept Based Product Development
SMB3RB013B Managing Sales and Distribution
SMB3RB013C Management of Accommodation Operations

You should not sign up for a single course, you have to take all 4 courses and the whole module, total 13 credits.
There will be a joint project and course assignment for all the 4 courses.

Learning outcomes
The aim of the course is to provide the student with an overview of the management of the interrelationships of various hotel departments.

Upon successful completion of the course, the student

• knows operational models and the inter-relationship between different divisions of the accommodation business

 • can analyse and develop accommodation business service processes

 • identifies potential customers and segments, understands and anticipates customer expectations and needs

 • understands the significance of holistic quality thinking and systematic quality management

 • understands the principles of quality systems and quality management

 • understands the principles of subcontracting and outsourcing

 • understands the economical and operational requirements of a business

 • knows the hotel related safety legislation and operational requirements

 • is aware of the safety requirements for the hotel sector and can implement them in his / her own work

Course contents

 • different departments of an accommodation company and the management of their cooperation

 • effect of quality on the management of internal operations

 • quality of operations and quality assurance

 • opportunities and challenges of subcontracting and outsourcing

 • organizing housekeeping operations; own staff vs. outsourcing

• property management as a part of managing internal operations in hotels

 • managing safety and security as a part of managing internal operations in hotels

Cooperation with the business community and other organisations
During the course students make a developmental work for an actual hotel company.

International
Quality systems of international hotel chains and global security threats are both under examination.

Teaching and learning methods
It is possible to complete the course based on classroom learning or part time learning:

a) Classroom learning:
Lectures and examinations 24 h
Self-studies 56 h
The assessment of one’s own learning 1 h

b) Part time learning:
Lectures and examinations 12 h
Self-studies 68 h
The assessment of one’s own learning 1 h

Recognition of Prior Learning, RPL  (in Finnish AHOT)
The required skills and competences can be demonstrated by a skills examination.

Teacher with the main responsibility for the course
Nina Niemi

Course materials

 • Sources and articles by students

 • Other study material announced by the teacher.

Assessment
Learning assignments
Managerial report
Active participation

The assessment of one’s own learning does not influence the grade. The assignment is the same for all courses/modules and the answers will also be used for course/module development. The assignment is completed online in WinhaOpaali.

The module is evaluated on a scale excellent (5), very good (4), good (3), satisfactory (2), fair (1), fail (0). The assessment criteria is presented on a scale 1 - 3 - 5.

Upon successful completion of the course, the student can:

Grade 1

• explain operational models, inter-relationships and cooperation between different divisions of the accommodation business

 • illustrate accommodation service processes

 • describe the principles of quality systems and systematic quality management

 • interpret the hotel related safety legislation

 • explain the basic principles of subcontracting and outsourcing

Grade 3

• analyze operational models, inter-relationships and cooperation between different divisions of the accommodation business

 • compare and apply accommodation service processes

 • use different quality systems and apply systematic quality management

 • interpret the hotel related safety legislation and implement it in practice

 • analyze the basic principles of subcontracting and the decisions behind outsourcing

Grade 5

• discuss and develop the operational models, inter-relationships and cooperation between different divisions of the accommodation business

 • design accommodation service processes

 • propose different quality systems and develop a plan for systematic quality management

 • judge the value of the hotel related safety legislation and implement it in practice

 • argue and make a plan for subcontracting and outsourcing