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Managing Hotel Business Operations

Managing Hotel Business Operations

Code: SMB3RB010
Extent: 3 ECTS (81 h)
Timing: Semester 5-6
Language: English
Level: Specialisation studies
Type:  Professional Specialisation Studies (PSS)

Prerequisites
Introduction to Studies and Hospitality Business, Hospitality Services module, Supervising Lodging Operations and Profitability Planning and International Accommodation Business should be successfully completed.

Learning outcomes
The aim of the course is to provide the student with a managerial overview of the accommodation business and to review various hotel management functions and responsibilities.

Upon successful completion of the course, the student

• has insight into the hotel management expertise, understands the challenges he/she will encounter and is determined to work in a supervisory position and possibly as a member of an executive team at some point

 • knows and understands operational and strategic management

 • understands the economic thinking behind all business operations

 • understands the diversity and different earnings principles in the hotel industry

Course contents

 • Management team’s responsibility areas

 • Capacity management

 • Managing pricing and pricing strategies

 • Revenue management

Cooperation with the business community and other organisations
During the course the students utilize real-life accommodation businesses and analyze their operational reality.

International
In the assignment the students analyse either a domestic or international accommodation company.

Teaching and learning methods
It is possible to complete the course based on classroom learning or part time learning:

a) Classroom learning:
Lectures and examinations 24 h
Self-studies 56 h
The assessment of one’s own learning 1 h

b) Part time learning:
Lectures and examinations 12 h
Self-studies 68 h
The assessment of one’s own learning 1 h

Recognition of Prior Learning, RPL  (in Finnish AHOT)
The required skills and competences can be demonstrated by a skills examination.

Teacher with the main responsibility for the course
Nina Niemi

Course materials
Study material announced by the teacher.

Assessment
Assignments
Examination
Active participation

The own learning assessment assignment does not impact your grade. The assignment is the same for all courses/modules and your answers will be used also for course/module development. The assignment is completed online in WinhaOpaali.

Assessment criteria

Upon successful completion of the course, the student can

Grade 1

• outline the hotel management expertise and recognizes the challenges he or she will encounter as supervisor

 • compare and describe operational and  strategic management

 • relate to the economic thinking behind all business operations

 • outline the diversity and explain different earnings principles in the hotel industry

Grade 3

• identify the hotel management expertise and analyze the challenges he or she will encounter as supervisor

 • distinguish between and apply  operational and strategic management

 • analyze and illustrate the economic thinking behind all business operations

 • identify the diversity and analyze different earnings principles in the hotel industry

Grade 5

• discuss the hotel management expertise and determine the challenges he or she will encounter as supervisor

 • plan and develop operational and strategic management

 • justify  the decisions of the economic thinking behind all business operations

 • judge the diversity and manage different earnings principles in the hotel industry