Extent: 3 ECTS (80 h)
Timing: 3.-4. year of studies
Level: Free elective studies
Type: free elective
Starting level and linkage with other courses
Basic and professional studies in the degree program. Possible linkage to thesis work, depending on the topic of the thesis.
Learning objectives and assessment
The aim of the course is to deepen the student’s knowledge of service organisations, their culture and management of change. After completing the course requirements, the student will
• be familiar with the organisational culture approach as a framework for research
• have a picture of utilizing organisational culture towards better service experiences
• be aware of cultural diversity in working life and organisations
• have acquired an aptitude for managerial work in multicultural work environments
• be familiar with practices and methods in managing change and leading development projects
Assessment criteria are presented on a scale 1 - 3 - 5.
The book contents are visible in the responses and the student understands the meaning of cultural differences. The response is sporadic and not well organized, and some information may be missing or not dealt with at all.
The student shows ability to respond to presented problems based on learning from the materials. The student applies models and solutions presented in the materials. The response is organized, and responses – solutions address the presented problems.
A good understanding of the learned materials (chosen books) is visible, and the student applies the models and solutions in a creative manner. Responses include discussion between alternative models and alternative solutions, as well as assessment of the effects of the chosen line of action. Responses are clear and well structured.
Passed courses are assessed on a scale of 1 to 5.
Recognizing and validating prior learning (RPL)
None; the package aims at understanding culture and future development in organizations.
Working life connections
The course material introduces a variety of approaches to (international) corporate culture. All literature is in English language.
Reading package (independent studies); written essay test.
Kari Nurminen, Haaga
The literature introduces some classic insights into culture originally published in
last decade of 20th Century.
Three (3) of the following: 1. Schein, E.H. 2009. The Corporate Culture Survival Guide –sense and nonsense about culture change. Jossey-Bass Inc., San Francisco. 2. Hofstede, G. 2010. Cultures and Organizations: Software of the Mind: intercultural cooperation and its importance for survival. McGraw-Hill. 3. Trompenaars, F. and Hampden-Turner C. 2012. Riding the waves of culture: understanding diversity in global business. Nicholas Brealey, London. 4. Spector, R. & Reeves, B. 2017. The Nordstrom way to customer experience excellence: creating a values-driven service culture. E-book. Available: https://www.ellibslibrary.com/haagahelia/9781119375357
- Please enroll for the reading package first in Mynet IPS (open the whole year around).
- Please enroll for the re-examination in Mynet Re-examinations - Haaga and follow the enrollment schedule. Please write the books you have chosen to the registration form.
Additional –alternative- books may be included in agreement with the teacher; e.g. material supporting the student’s thesis work.
Please, enroll in MyNet for general exam
guidance: Wed. 10-12 (Fall 2018) e-mail/Skype