Olet täällä

International Accommodation Business

International Accommodation Business

Code: FES3RB013C
Extent: 3 ECTS (81 h)
Timing: 1st - 2nd semester, an e-learning course
Language: English
Level: Professional studies
Type: Compulsory

Introduction to Studies and Hospitality Business and Hospitality Services module should be successfully completed. This course is part of the study entity Customer Orientated Development in Lodging.

Learning outcomes
The student will understand the basic concepts and key figures of hotel operations. Furthermore, the aim is to provide the student with capabilities necessary for the understanding of contemporary hotel business as a part of travel industry
Upon successful completion of the course, the student
• Understands the effectiveness and key figures of the lodging and is able to implement them
• knows hotel businesses in Finland and abroad
• understands local and global impact of the hotel industry
• Is aware of the safety  and security requirements in hotel premises
• shows willingness to serve in a professional manner and understand that hospitality in one of the central values and success factors of the sector
Course contents
The aim is to provide the student with the basic skills required at the reception.
• The historical point of view to accommodation business history
• The accommodation business as part of travel (tourism) industry
• Statistics and business concepts in accommodation business
• The operational key figures in accommodation business

Cooperation with the business community and other organisations
Company visits and visitors from business field

Customer service in hotels is analyzed from multicultural point of view

Teaching and learning methods
This is an e-learning course, 100 % of the course will be online. The course uses Moodle as an e-learning platform/environment. Course consists of: independent studies, assignments and peer assessment. The assessment of one’s own learning 1 h.

Recognition of Prior Learning, RPL  (in Finnish AHOT)
The required skills and competences can be demonstrated by a skills examination.

Teacher with the main responsibility for the course
Taina Pallonen

Course materials
Chuck Yim Gee.2007. International hotels development and management
Lattin, W.Gerald. 2009. The lodging and food service industry. Educational Institute of the American Hotel & Motel Association
Slattery P.2009. The economic ascent of the hotel business
Mill R. 2007. Managing the lodging operation

Assignments 40 %
home written tests 50 %
Active participation 10 %

The assessment of one’s own learning does not influence the grade. The assignment is the same for all courses/modules and the answers will also be used for course/module development. The assignment is completed online in WinhaOpaali.

Assessment criteria

Upon successful completion the student can:

Grade 1
• outline hotel businesses in Finland and abroad
• describe local and global impact of the hotel industry
• list the most important key figures
• list changes in hotel business development during last decades

Grade 3 
• identify local and global impact of hotel industry
• analyze safety and security requirements in hotel premises
• analyze hotel business implementing key figures
• distinguish historical point of view in accommodation business

Grade 5
• judge the diversity between domestic and international hotel business
• develop safe hotel environment in case study
• judge the diversity of hotel business in contemporary hotel business