Extent: 3 cr (80 h)
Timing: 2nd year
Level: Professional studies
1st year studies. This course will be conducted as a part of Block Tourism Management.
The aim of the course is to introduce students to customer-oriented service development in a project management framework. Having completed the course requirements, the student will
• be familiar with project work and will have worked in a project team
• know how to plan and organise project work in the field of service
• will realise the importance of co-operation over organisational borders
• is familiar with working life practises in project organisations
• have realized the product nature of study work and work in organizations in the field
• be able to plan personal projects in studies and be able to make use of time management also in working life
• Introduction to project management
• Introduction to process management
• Projectplan design
• Role of intertpersonal skills in project work
• Project organisations, organisational theories
Contacts with the business community and other organisations
If possible, course assignment will be conducted in co-operation with hospitality industry as a development project.
Teaching and learning methods
Contact hours: 24 h (3h / week)
Self study: 23 h/ course
Project work: 32 h/ course
The assessment of one’s own learning 1 h
Recognition of Prior Learning, RPL (in Finnish AHOT)
The required skills and competences can be demonstrated by a skills examination.
Teacher with the main responsibility for the course
Melton, T. & Iles-Smith, P. 2009. Managing Project Delivery: Maintaining Control and Achieving Success. Butterworth-Heinemann. Amsterdam, the Netherlands. [Location: Haaga - Call Number: 65.01. MELTON]
Gray, C. F. & Larson, E W. Project Management: The Managerial Process. McGraw-Hill. Boston, IL.
Lecture handouts and other materials as indicated by lecturer
Examination 60% (60/100 pts)
Prjoject work/report 40 % (40/100 pts)
Grading on a scale of 1 to 5, where 1 = min. 50 pts, 5 = min. 90 pts (see criteria above)
The assessment of one’s own learning does not influence the grade. The assignment is the same for all courses/modules and the answers will also be used for course/module development. The assignment is completed online in WinhaOpaali.
Portrays knowledge of principles of prjoject management. Can work to a pre-planned project plan. Recognizes the difference between basic organizational work and project work.
Shows skills in applying the learning from the course. Can produce a project plan. Understands the project nature of studies, training/internship in hospitality industry and that of work assignments. Makes personal schedules (time management) and delivers assignments on time.
Can produce a project plan for different situations and environments. Shows skills in planning and follow-up procedures. Works in a goal-oriented manner and supports the project group in delivery – accomplishment of project. Displays organizing skills and planning capabilities with a grasp of the whole. Can assess and evaluate project risks and their impact. Can analyze the project results in a critical manner.