Foundation in Travel and Tourism with Amadeus

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Acquire essential knowledge and skills with an instructor’s supervision to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Module format

This module offers classroom instruction and Haaga-Helia Moodle activities, where study materials and the content are based on IATA’s Foundation in Travel and Tourism module.

This module qualifies for 10 credits (270 hours of study) to be completed in 12 months from the enrollment. Student performance will be based on an examination.

This module is meant to prepare the students for the IATA’s Foundation in Travel and Tourism diploma (subject to confirmed registration in IATA’s Learning Management System). More information about the registration is available from the instructors.

Those students, who register in IATA Learning Management System (a registration fee is applied), will be enrolled in an exam session administered by IATA, and on a successful completion, will be entitled for IATA diploma. More information about the IATA certification is available from the instructors.

What you will learn

After completing this course you will be able to:

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents

Key topics

  • The travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing
  • The Amadeus system functionality

Who should attend

This course is recommended for:

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents


Price of the training is EUR 2 300 / person (+ VAT 24 %)
Price includes teaching, course material, exam and certificate.

Training is billed in one installment before the beginning of the training. Participation can be canceled without expenses 14 days prior to start. If canceled less than 14 days prior to the start of training, we charge 50 % of the cost of the training. If the training is not canceled, we charge the full price for the course. Training is carried out if there are at least ten participants.

Our trainer

Alexandre Kostov is a Senior Lecturer in Aviation Business and Tourism Degree Programmes on Porvoo Campus, Haaga-Helia University of Applied Sciences. Alexandre Kostov’s expertise includes airline sales and distribution, travel and tourism technology, and IATA training. Alexandre Kostov has experience in the the airline industry, including senior positions in Amadeus, Lufthansa and other aviation stakeholders.

Certificate awarded

An IATA Certificate is awarded upon successful completion of the final examination.


IATA - Authorized Training Center

Haaga-Helia has been since the beginning of 2018 an IATA Authorized Training Center. We are the local trainer in Helsinki area, in Finland. We offer different kind of IATA trainings, with passion and knowledge.

IATA briefly

The acronym IATA stands for International Air Transport Association, which is the trade association for the world´s airlines. It represents some 290 airlines or 82% of total air traffic. It supports many areas of aviation activity and help formulate industry policy on critical aviation issues. IATA was founded in 1945 in Havana, Cuba and it is the prime vehicle for interairline cooperation in promoting safe, reliable, secure and economical air services for the benefit of the world’s consumers. It's vision is to be the force for value creation and innovation driving a safe, secure and profitable air transport industry that sustainably connects and enriches our world.

Reasons to participate our IATA trainings

In order for an IATA accredited travel agency to be able to issue tickets through BSP, it is required that a certain part of the staff has completed IATA training. In addition, with an IATA diploma you can work within the industry anywhere in the world. Come and learn with the guidance of our certified trainers!


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