Study Services

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All Haaga-Helia students can get study services from all five campuses from Haaga, Malmi, Pasila, Porvoo and Vierumäki. The email addresses of Study Services are (degree students), (students in Teacher Education) and (Open UAS students). Please scroll down for more detailed contact information.

Opening Hours:

Study Services' face-to-face customer service opening hours:

  • Pasila customer service desk (2nd floor) is open normally Mon–Fri from 9 am until 3 pm. Note! Closed 22 September and 27 October 2023.
  • Pasila and Malmi Study Services: Tue and Thu from 10 am until 12 pm and Wed from 12 pm until 3 pm
  • Haaga and Porvoo Study Services: Tue, Wed and Thu from 11.30 am until 1.30 pm
  • Vierumäki Study Services: Tue, Wed and Thu from 12 pm until 2 pm
  • Note! No face-to-face customer service at any campus on Tue 19 September 2023.
  • Haaga, Pasila and Malmi Study Services are closed Tue–Wed 31 October and 1 November.

Study Services' phone service: open Tue and Thu from 9 am until 12 pm and Wed from 12 pm until 3 pm. Phone service is closed on Tue 19 September 2023.

Online Customer Service in Zoom opens again Friday 1 September 2023. You can also reach us by email.

Study Services serve students, personnel and other cooperation partners. Study Services give information and guidance in for example questions regarding study practicalities, study right and studies at the Open University of Applied Sciences. Study Services make the graduating students degree certificates.

NB Students in Teacher Education and Open UAS students, please find more information from these links: Teacher Education and Open UAS

Online Customer Service

All Haaga-Helia students can get study advice via Zoom. Our Study Advisors are available online mainly every Monday at 11 am – 3 pm, and on Fridays at 9 am – 1 pm. Note. Online Customer Service is closed during intensive weeks. You can find the link to the Zoom meeting from Peppi student's desktop.

Study Advisors help with study-related issues and give technical assistance when preparing the personal study plan (PSP). It is also possible to get help with filling the credit transfer form. Please note that you might have to wait for your turn. If necessary it is also possible to arrange a separate meeting with your own Study Advisor by email ( You can find the name of your own Study Advisor in Peppi (bachelor degrees).


Contact information:
Study Services Haaga
Study Services Malmi
Study Services Pasila
Pasila Customer Service
Study Services Porvoo
Study Services Vierumäki
Study Services, Teacher Education
+358 503373313
Study Services Open UAS
+358 29 447 0108