Scope: 3 credits
Timing: 2nd academic year
Level: Professional studies
Upon completion of the course, the student will
• be familiar with project work and will have worked in a project group
• understand the significance of details in a successful customer service process
• be able to work in a self-directed and responsible way in his/her project group
• understand and support managerial work in multicultural work environments
• recognize practices of working life in project/process management and is able to critically analyze
project execution against set goals
• Project plan design
• Tools for planning and follow-up
• Role of interpersonal skills in project work
• Utilizing skills and knowledge in project groups
• Project organisations, organisational theories
• Integrating approaches to hospitality industry development
Starting level and linkage with other courses
Recommended to be studied after the course Operational Project.
The course is evaluated on a scale excellent (5), very good (4), good (3), satisfactory (2), fair (1), fail (0). The assessment criteria is presented on a scale 1 - 3 - 5.
The student can identify key elements of project management. S/he can operate one project management program assisted. S/he identifies different approaches to hospitality industry development.
The student can produce a project plan and a final report. S/he can plan and evaluate the use of resources in a successful project. S/he can make a preliminary budget for a project.
The student can critically evaluate results and execution of a project. S/he can independently manage and report projects with set goals. S/he can analyze benefits against costs in a hospitality project.
Working life connections
This course involves a project work commissioned by an external company or the learning institute.
The course is conducted in HOTEM-program with a mix of international students and exchange students.
The learning goals of this course can be reached in the following ways:
a. Lectures and related assignments as part-time studies, full-time studies or intensive studies
b. Participation in a working life project or another project
c. Exam and/or learning assignment(s)
Assessing one’s own learning is a compulsory part of the course.
Teachers from Hospitality Experience Management stream