Open Path for Aviation Business Studies -study module, 36 ECTS

After having completed this course or attained an equivalent competence level, the student:
• is able to define sales processes and basic concepts
• identifies customer needs and development targets
• identifies and describes the stages of a sales process and can sell their own ideas
• operates in a service-oriented manner and provides solutions to customer needs and understands the influence of culture in the sales process
• is able to evaluate the factors influencing the customer experience, including ethics, sustainability and global megatrends.

After completing this course:
Student has ability to identify the change in airline industry and airline markets during the past century. Student is able to define aviation value chain and airline's main stakeholders. Student is able to distinguish diverse airline business models, partnerships and the density of partnerships. Student is able to interpret airline's basic key performance indicators.

After having completed this course or attained an equivalent competence level, the student can:

o act entrepreneurially,
o understand the key concepts of entrepreneurship and business,
o describe the ways of becoming an entrepreneur, the opportunities, forms of entrepreneurship, and types of companies,
o assess entrepreneurship and networks from an individual's perspective,
o utilize the knowledge base and the BMC model when describing and evaluating a business, considering responsibility.

After completing this course or achieving an equivalent competence level, you:

- Recognise the forms and structures of organisations
- Understand the role of culture in international organisations
- Identify and analyse ethics, responsibility, and sustainability (ERS) in people management
- Demonstrate diversity and inclusion in multicultural collaboration (DEIB)

Students who have completed this course or have acquired equivalent competence will be able to:
- use Haaga-Helia's Moodle and other e-learning environments
- use the Haaga-Helia Office 365 environment and its various services, including email, calendar and OneDrive
- use the Haaga-Helia network and remote access securely
- use Peppi, the student intranet
- use Haaga-Helia student pages

In addition, the student will identify the skills and mindset needed for independent virtual learning online.

The course ensures that graduates act towards ethical, responsible, and sustainable business practices and solutions and understand that responsible practices are a basic necessity in businesses.

After completion of this course or the equivalent assessment of prior learning, the student will be able to:

1. Identify the fundamental concepts related to sustainability, responsible business, corporate responsibility, circular economy and climate businesses.
2. Recognise the motives and risks involved in running a responsible business.
3. Compare corporate responsibility strategies
4. Assess the suitability of various stakeholder engagement models
5. Evaluate the challenges and opportunities companies face in terms of ethics, responsibility and sustainability when operating in a global value chain while considering the key elements of social responsibility.
6. Recognize the business models that align with circular economy, climate neutral or biodiversity respectful busines

After having completed this course or attained an equivalent competence level, the student
-recognizes the main legal concepts and framework regulating businesses in EU;
-is able to describe how companies generally are administered and how assets are distributed;
-knows the basic contractual principles relevant to conclusion and validity of contracts and is able to assess the main effects of contractual liability;
-knows consumer protection rules safeguarding the basic rights of consumers and
-knows the core rules regulating employment relationships.

Upon completion of the course, the student:

- is familiar with aviation safety regulatory framework
- recognizes the distinctive features of safety, security and quality in aviation
- is familiar with the basic elements of aviation safety management system
- understands the basic principles of aviation risk management