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Hospitality and Tourism Business changes, service remains

Hospitality and Tourism Business changes, service remains

Technological solutions or mobile apps are not a threat to people working in the hospitality business. Service skills and customer-oriented processes will be the cornerstones of hospitality also in the future. The more the technology wraps up the life, the more we need personal touch in services.

Haaga-Helia’s new publication “Visions of Hospitality and Tourism Business” (Edited by Aunola, Elisa & Heikkinen V.A) casts the confidence in the continuity of service production and person-to-person service tasks, no matter the degree of technological advancement. Customers demand skilled helping hands, smiles, and true hospitality in a world that increasingly relies on self-service. Further, running a successful hospitality business requires skilful and proficient leadership.

The book is published as the entrance examination material for Haaga-Helia’s Bachelor Degree in Tourism and Hospitality but it suits also for professionals working already in the business. The book enables readers to understand the changes in the operational environment of the hospitality industry at large. The articles in this book describe customer and consumption behaviour, discuss new services as well as consumption and travel trends, and provide insights into the development and management of business competences and know-how.

The material depicts the future of the hospitality industry as an increasingly versatile and diverse field. The hospitality industry requires passion, courage, and innovativeness. Jobs and tasks are constantly changing but always intellectually rewarding – from a person to a person.

The publication can be purchased in electronic format (35 €) or as printed publication (50 €) from Haaga-Helia’s webshop: 

For more information:
Project Manager Elisa Aunola, Tel. +358 40 4887186, 
Principal Lecturer V.A. Heikkinen, Tel. +358 40 578 1569,