Learn the basics of service design

During the training, you will learn to understand the meaning of service design, the service design process and the principles of human-centered service development.

You will also get an idea of key service design methods and tools and understand how service design can be utilised in your organisation.

The training is intended for people interested in service design and human-centered service development regardless of their field or the size of their organisation. Participants do not need to have prior experience of service design or know anything about it.

Contents

• Customer-oriented service development
• Gaining customer understanding
• Service design tools
• Prototype development
• User experience modelling

Duration: 1 day