Companies are increasingly looking for employees with competences in innovation and service design. For example, companies like IBM, GE, Procter and Gamble, Kone, Netflix and Airbnb have incorporated service design as the innovation approach. In this course, participant will learn how Haaga-Helia’s LAB8 service design process helps the craft of tying together human, digital, and physical interactions over time to create a truly differentiated experience for people. Designing a great service can be challenging, but supported with service design methods and tools, participants will understand people's needs, look holistically at their interactions, and constantly iterate their way forward. Join us and learn to innovate and design useful services that people desire.
Course level: Beginners