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Selling and Managing Airline Reservations and Travel in Amadeus (SMART)

Selling and Managing Airline Reservations and Travel in Amadeus (SMART)


Developed for beginner level users of Amadeus Global Distribution System, Selling and Managing Airline Reservations and Travel (SMART) teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system, with an instructor’s supervision.

Course format

This module offers classroom instruction and Haaga-Helia Moodle activities, where study materials and the content are based on IATA’s Selling and Managing Airline Reservations and Travel in Amadeus (SMART) module.

This module qualifies for 5 credits (135 hours of study) to be completed in 6 months from the enrollment. Student performance will be based on an examination.

This module is meant to prepare the students for the IATA’s Selling and Managing Airline Reservations and Travel in Amadeus certificate (subject to confirmed registration in IATA’s Learning Management System). More information about the registration is available from the instructors.

Those students, who register in IATA Learning Management System (a registration fee is applied), will be enrolled in an exam session administered by IATA, and on a successful completion, will be entitled for IATA certificate. More information about the IATA certification is available from the instructors.

What you will learn

Upon completion of this course you will be able to:

  • Make customer-directed flight/hotel/car bookings received by telephone/email
  • Plan efficient and accurate travel itineraries
  • Price journeys by air
  • Encode and decode standard airline industry codes
  • Provide advice on travel products and options
  • Process queues and update reservations
  • Issue e-tickets

Key topics

  • World geography
  • City and airport codes
  • Currencies
  • Time zones
  • Amadeus GDS
  • Reservation maintenance
  • Managing PNR data
  • Customer Service
  • Electronic ticketing

Who should attend?

This course is recommended for:

  • Travel agents and tour operators
  • Airline ticket agents
  • Call center and customer contact agents

Price and enrollment

Price of the training is EUR 1 700 / person (+ VAT 24 %)
Price includes teaching, course material (~EUR 400), exam and certificate.

Training is billed in one installment before the beginning of the training. Participation can be canceled without expenses 14 days prior to start. If canceled less than 14 days prior to the start of training, we charge 50 % of the cost of the training. If the training is not canceled, we charge the full price for the course. Training is carried out if there are at least ten participants.

Our trainer

Alexandre Kostov is a Senior Lecturer in Aviation Business and Tourism Degree Programmes on Porvoo Campus, Haaga-Helia University of Applied Sciences. Alexandre Kostov’s expertise includes airline sales and distribution, travel and tourism technology, and IATA training. Alexandre Kostov has experience in the the airline industry, including senior positions in Amadeus, Lufthansa and other aviation stakeholders. Alexandre.Kostov@haaga-helia.fi

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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