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Knowledge Management

Knowledge Management

Code: MGT4LG203
Extent: 5 ECTS (135 h)
Timing: semester 2-5
Language: English
Level: Advanced Professional Studies
Type: Elective

Starting level and linkage with other courses

It is suggested that students take the course after they have completed their Compulsory Advanced Professional Studies (CAPS). The course is linked to the Strategy in Practice, Communities of Practice, International Talent Management master courses, as well as to Workshops 3 and 6.

Learning outcomes

Upon completion of the course, the students

  • understand the significance of knowledge in today’s economy
  • understand the key theories, concepts, and models of Knowledge Management (KM)
  • understand that knowledge is created in social interactions
  • realize one’s role and responsibility in a knowledge-based organization or in a learning community
  • learn about required skills and competences of knowledge managers and knowledge workers
  • learn how to lead knowledge workers in a knowledge-based organization
  • able to apply KM tools (e.g., six thinking hats, learning café, value mapping, value network analysis) directly to their own organization by conducting small course assignments, course projects, case analyses and discussions of selected companies

Course contents

The course focuses on understanding knowledge in sustaining competitive advantage in the knowledge economy. In knowledge work value is created through interactions. The purpose of this course is twofold: firstly, to provide students a general overview of the evolution of KM, KM theories, concepts, and models, and secondly, to offer students practical tools that can be applied in their managerial work.

Topics to be covered:

  • Knowledge as a concept
  • Evolution of KM as a discipline
  • Routes of KM
  • Criticism of KM
  • Knowledge workers
  • Knowledge-based theory of the firm
  • The knowledge creation theory (SECI model, concept of Ba, knowledge assets)
  • Organizational learning and learning organizations
  • The knowing-doing gap phenomenon
  • The types and role of trust in knowledge sharing
  • Models of intellectual capital
  • Intellectual capital reporting
  • The role of Communities of practices (CoPs) as a context for social knowledge and value creation
  • Value networks and value mapping tool

Cooperation with the business community

In course assignments/projects/analyses and discussions of selected business cases students will apply and relate the learning to their employers as authentic business environments. Guest lecturers from businesses will be invited to share their experiences in leading and managing knowledge-based organizations.

International dimension

Cases and readings are from international business contexts.

Teaching and learning methods

Lectures, article discussions in Knowledge Cafés and exam 24 h
Group assignments 50 h
Individual assignments and discussions 20 h
Independent studies 40 h
The assessment of one’s own learning 1 h

Accreditation of prior learning (APL)

Not applicable.

Teacher responsible

Maria Jakubik, Dr. Sc. (Econ.), Pasila

Course materials

Dalkir, K. 2011. Knowledge Management in Theory and Practice. 2nd edition. The MIT Press. Cambridge, Massachussets.

Jashapara, A. 2004. Knowledge Management. An Integrated Approach, Harlow: Financial Times, Prentice Hall.

Additional readings will be provided in Moodle.

Cases and selected readings provided by the tutor

Assessment criteria

The course is evaluated on scale 1 to 5 (where 5 is the best). The assessment criteria are presented below regarding three areas, such as knowledge, skills, and competencies.

Grade/ Learning outcomes

1 (minimum 40% competence level)

3 (minimum 70% competence level)

5 (minumim 90% competence level)

Knowledge

The student can identify, list, and combine the main theoretical knowledge management concepts.

The student can describe the relevant knowledge management concepts and apply them to new contexts. The student can link the key theoretical concepts to the practical task to present the big picture.

The student uses and combines different knowledge management concept and theories, develops own models. His/her use of theory and specific terminology is very accurate. Student is aware of different views of knowledge, and compares different models, theories and viewpoints.

Skills

With great difficulty and under strict supervision, the student partly collects, poorly analyzes, and partly uses relevant research findings to conduct the course project for a client company at a beginner’s level.

Student knows how to use certain KM tools.

The student can collect, partly analyze and partly use relevant research findings to accomplish the course project for a client company at a beginner’s level.

Student is able to choose the relevant tools, methods, and frameworks to the specific situation and context.

The student is able to collect, analyze and use relevant research findings to accomplish the course project for a client company at a high professional level. Student demonstrates excellent skills to choose the appropriate tools, methods, and frameworks that are relevant to the course project.

Competencies

With great difficulty and under strict supervision, the student is able to complete tasks. S/he poorly applies the concepts, tools, and theories to knowledge management projects. S/he can conduct qualitative research with the help of the supervisor.

The student is able to work relatively independently with a client company in a team. S/he is able to apply concepts, tools, and theories to knowledge management projects. S/he can conduct qualitative research relatively independently from the supervisor.

The student is able work very professionally and independently with a client company in a team. S/he can fully apply the learned concepts, tools, and theories to knowledge management projects. S/he can conduct qualitative research in KM at a highly professional level and in an innovative way.

Assessment components and their respective weights

Article summaries (to be submitted in Moodle) Passed/Failed
Attendance and article discussions in Knowledge Cafés 20%
Course project/case analyses report (20%) and their discussions (10%) 30%
Report on applying KM tools in business (summary of small individual assignments) 30%
Oral examination 20%
Course reflections (to be submitted in Moodle) Passed/Failed
The assessment of one’s own learning 1 h 0%

The course will be assessed in a scale of 1 to 5, where 5 is the best. To receive the credits all parts need to be passed. No additional assignments will be given to compensate absences.

The assessment of one's own learning does not influence the course grade. The assignment is the same for all courses/modules and the answers will also be used for course/module development. The assignment is completed on an E-form.