Extent: 9 ECTS
On successful completion of this module, the student is able to:
- understand and manage total quality assurance in a sustainably and safely planned environment
- apply yield and revenue management tools in profitable restaurant business
- analyse the aesthetics and functions of physical surroundings of restaurants
- create and sustain ethically and environmentally satisfying business in restaurants
- managing restaurant service offering
- menu management and distribution and supply channels and their efficient usage
- can analyze customer relationships from the point of service development
- consider entrepreneurship and/or franchising as a career path based on facts
Cooperation with the business community and other organisations
Industry visits, guest lecturers or project in co-operation with the industry partner.
In this module, it is ensured that the learning activities include a global/international perspective. The Facilitator(s) infuses international elements into the learning content and international resources are used in the module readings. The teaching and learning methods used are appropriate to a culturally diverse student population.
Teaching and learning methods
In this module, three main learning methods are used: (1) contact teaching; (2) directed learning; and (3) self-directed learning. A proportion of the module hours provide the opportunity for teaching contact between students and experts (facilitators and industry partners). Contact teaching takes the following forms: interactive lectures, tutorials, workshops, industry visits. Various forms of directed learning are used, such as, group assignment and individual assignment. Self-directed learning is also an important part of this module and students are encouraged to develop the ability to learn on their own and thus to take more responsibility for setting the objectives of their study work. Students should put emphasis on text review and vigorous reflection.
The number of learning hours (243) is divided as follows:
- 144-hours of contact teaching and directed learning
- 98-hours of self-directed
- The own learning assessment 1 h
Recognition of Prior Learning (in Finnish AHOT)
Courses or parts of courses at other educational institutes or work experience are not accredited as such towards the HAAGA-HELIA studies directly, but the required skills and competences are demonstrated by a skills examination.
Teacher/s with the main responsibility for the course
Students’ competencies will be assessed as follows:
The own learning assessment assignment does not impact your grade. The assignment is the same for all courses/modules and your answers will be used also for course/module development. The assignment is completed online in WinhaOpaali.