• Code: FES1RB006
• Extent: 3 credit (81 h)
• Timing: period 1-2
• Language: English
• Level: Basic studies
• Type: compulsory

Prerequisites
Basics of Human Behaviour and Personal Communication Skills must be completed before the course.

Learning outcomes
After successful completion of course students will have a better idea of how to conduct business in an international environment. They will develop the following:

• basic theory of cultural development
• cross cultural communication tools
• self awareness of student’s own culture

Course contents
• lectures on various aspects of cultural awareness
• case studies and in class exercises involving cultural issues
• individual paper on cultural topic
• group paper and paper on establishing a business in a new culture
• video re-enactments of culturally sensitive situations

Connections with working and professional life
Cross-cultural business consists of co-operating with own and other international students’ working places. One hotel with international guests and employees will be chosen as partner company.

International
An assignment/a project will be completed among the international participants of the course, which will be a study focusing on an international hospitality organization.

Teaching and learning methods
The course can be completed by both contact-learning and independent-learning orientations

a) Contact-learning orientation: full-time students
Contact teaching and group presentation 24 h
Independent study   57 h

b) Independent-learning orientation: part-time students
Contact teaching and exam 12 h
Independent study 69 h

Alternative ways of completion
The alternative ways of completing Cross cultural Business must be consulted with the faculty member responsible for the course. The primary way is through identifying and acknowledging previously acquired skills (APAS).

Teacher/s with the main responsibility for the course
Wallace Reynolds, Haaga

Course materials
Selected articles and material given by the lecturer
HAAGA-HELIA report writing guidelines

Assessment criteria
Will be given at the beginning of the course.