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9. - 10.6.2017eMBA Module: Service Innovations, Design and Creation of Customer Value

09.06.2017 (Koko päivä) to 10.06.2017 (Koko päivä)
9. - 10.6.2017eMBA Module: Service Innovations, Design and Creation of Customer Value

Service Excellence programs have a fantastic collection of modules for leaders, entrepreneurs and experts. Come and develop yourself and your organization!

Venue: Haaga-Helia University of Applied Sciences, Pasila Campus, Ratapihantie 13, 00520 Helsinki
Dates: 9th  - 10th June 2017 (9.15-17.00)
Lecturer: Jari Luomakoski, Ph. D. (Econ.)

Learning outcomes

• Managing an innovation process
• Utilizing different innovation tools
• Scanning the environment
• Concept and product development
• Assessing the final product
• Utilizing customers in value creation

Main Topics

• Innovation in a strategic context
• Innovation process and tools
• Environment and competitor scanning
• Operational concept development
• Operational service design and development
• Customer role in value creation

Assignments

  • please ask for details about pre- and post-assignment
     

To sign up for this module or for more information about the different modules, please contact our eMBA Office
eMBA Program Manager riku.korosuo@haaga-helia.fi or
eMBA Program assistant airi.granlund@haaga-helia.fi

Spring 2017 module price is 800 euros + 24 % VAT. Click here to check all our Spring 2017 Modules.