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26. - 27.1.2018 Managerial Work in Service Business

26. - 27.1.2018 Managerial Work in Service Business

Service Excellence programs have a fantastic collection of modules for leaders, entrepreneurs and experts.

Venue: Haaga-Helia University of Applied Sciences, Pasila Campus, Ratapihantie 13, 00520 Helsinki                

Dates: 26th-27th January 2018 (9.15-17.00)

Lecturer: Olli Laintila, MSc (Econ), Lecturer & Consultant

Learning objectives

After completing the course students know 

  • how to map, analyze and solve managerial challenges in Service Business
  • how to align managerial work with strategy 
  • how to design and develop high-performance jobs
  • characteristics of high-performing teams and how they should be managed


The following topics will be covered during the course:

  • managerial challenges and solutions in Service Business
  • job design of a high performance jobs
  • feedback analysis, reflection, empathy and coaching
  • guiding policies and principles of high-performance teams
  • innovation and development oriented managerial work
  • external visitor


  • please ask for details about pre- and post-assignment

To sign up for this module, please contact our eMBA Office
eMBA Program Manager riku.korosuo@haaga-helia.fi or
eMBA Program assistant inkeri.parna-karhu@haaga-helia.fi .

Module price is 800 euros + 24 % VAT. Click here to check all our eMBA in Service Excellence Spring 2018 Modules.

Click here to see what Olli Laintila writes about Managerial Work in Service Business in his blog!