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Quality Management

Quality Management

Code: SCM3LF104
Scope: 5 ECTS 
Timing: semester 4
Language: English
Curriculum: GLOBBA16
Course level: Specialisation Studies
Course type: compulsory for SCM specialisation students     

Starting level and linkage with other courses
Prerequisite: SCM1LF101 Basics of Supply Chain Management.

Learning outcomes
You understand the role of quality management in providing competitive advantage to a supply chain. You are able to describe the different costs of quality and take continuous improvement actions in the global supply chain operations. You master the tools of total quality management and the auditing process.


  • different perspectives on quality
  • quality standards and audit process
  • quality as a strategy
    •  quality-cost analysis
    •  customer relationship management
    •  quality analysis tools
  • benchmarking
  • quality and services
  • quality as a management tool: ISO9001, OHSAS18001
  • audit process
  • EFQM (European Foundation for Quality Management) Excellence Model
  • quality cost analysis
  • SAP QM (Quality Management)

Recognising and validating prior learning (RPL)
If you have acquired the required competence in previous work tasks, recreational activities or on another course, you can show the competence with a demonstration and progress faster through your studies. More information and instructions for RPL are available at MyNet.

Cooperation with the business community
During the course a student will analyse a real life case from the quality perspective.

Supply chain management has a strong link to international business and the cases are related to the global environment. Multicultural teams.

Course format
Contact and distant sessions or virtual course or project course or intensive course or educationalisation.

Students' performance is graded on the following scale: Excellent (5), Very good (4), Good (3), Satisfactory (2), Fair (1), Fail (0).
A link to the joint assessment grid. The assessment of one’s own learning.

Course teacher(s)
Eeva Aarnio, Soile Kallinen

Learning materials
Materials to be announced in the implementation plan.