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Managing Quality in Supply Chains

Managing Quality in Supply Chains

Code: LOG3LF001
Extent: 6 ECTS (162 h)
Timing: Semester 5 - 7
Language: English
Level: Professional Specialization Studies
Type: Compulsory to those chosen LOGLF1 Global Supply Chain Management as their specialisation.

Prerequisites

The student has successfully completed the GloBBA Basic and Joint Professional Studies. The course is part of the module of Global Supply Chain Management.

Learning outcomes

Upon successful completion of the course, the student

  • understands the role of quality management providing competitive advantage in supply chains
  • is able to describe the different costs of quality
  • is able to take actions needed in continuous improvement in the global supply chain operations
  • masters tools of total quality management
  • has enhanced his/her HH3S competences as applicable to the course.

Course contents

  • Concept of quality in supply chain processes
  • Total Quality Management
  • Tools of TQM
  • ISO 9000 Quality Management System
  • TQM in services
  • Just-in-Time (JIT) and Lean philosophy
  • Total cost of quality
  • Six-Sigma quality improvement principles
  • Benchmarking

Cooperation with business community

Guest speakers from companies, real business based cases and project assignment.

International dimension

Learning the course contents based on global business approach.

Teaching and learning methods

Contact lessons
Assignments
Team project
Independent studies
The assessment of one’s own learning 1 h

Accreditation of prior learning

Accreditation of prior learning (APL) is observed on the course according to separate instructions.

Teacher with the main responsibility for the course

Eeva Aarnio

Course materials

Foster, s.T.2013. Managing Quality Integrating the Supply Chain. 5th edition.Pearson.
Heizer, Jay & Render, Barry 2011: Principles of Operations Management. Eight edition. Pearson Education Inc., Prentice Hall Upper Saddle River, New Jersey.

Assessment criteria

Grade/Learning outcomes

1 (Min. 40%
competence level)
3 (Min. 70%
competence level)
5 (Min. 90%
competence level)
Knowledge The student knows the principles of managing quality in supply chains, key concepts and tools in use. He/she is familiar with the key tools of quality management. The student understands concepts of quality management in supply chains and is able to link decisions to the framework behind them.
He/she is able to use learned tools of quality management.
The student fully understands quality management in supply chains and the theory and tools for planning and decision making.´He/she is able contribute comprehensively in areas of quality management.
Skills The student knows how to use certain tools and methods in field of managing quality in supply chains in the given decision making situation. The student is mostly able to choose and use different tools and methods of managing quality in supply chains in different decision making situations. The student is fully capable to cope with practical problems in quality of supply chains in different decision making situations when analytically using relevant information.
Competences The student is able to complete tasks with the help of a supervisor and team members. He/she is participating in team meetings during the project work and attending the project presentations. The student is able to clarify him/herself clearly in open discussion situations. The student shows poor service and sales orientation as required by the HH3S policy. The student is mostly able to complete the tasks according to the agreed work plan and capable of actively working on a multicultural team. He/she shows verbal communication skills in the presentations and takes part in discussions in a decent manner. The student shows good service and sales orientation as required by the HH3S policy. Communicates professionally with the tutor, project company and multicultural  team members. Completes independently the tasks according to the agreed work plan. Shows a positive attitude and well verbal communication skills in the project presentations. Participates actively and expands discussion. Clearly shows his/her own opinions. The student shows excellent service and sales orientation as required by the HH3S policy.

Modes of assessment and their weights

Performance in contact lessons 20%
Assingments and project 40%
Examination 40%

The assessment of one's own learning does not influence the course grade. The assignment is the same for all courses/modules and the answers will also be used for course/module development. The assignment is completed on an E-form.