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Vendor Management

Vendor Management
  • Code: ISM4TX520
  • Extent: 5 ECTS (135 h)
  • Timing: 3rd semester
  • Language: English
  • Level: Advanced professional studies
  • Type: Elective

Starting level and linkage with other courses

ICT Management Frameworks (ISM2TX110) must be completed before taking this course.

Learning outcomes

Upon successful completion of the course, the student

  • understands the main sourcing concepts, the vendor management concepts and the sourcing and vendor management process
  • understands the diverse sourcing possibilities, their advantages and weaknesses and the implication in the company value chain
  • understands the importance of good contract management
  • is able to apply the vendor management concepts and process in his/her working environment
  • is able to evaluate the vendor management solutions

Course contents

  • Sourcing and vendor management concepts
  • ICT service management and vendor management
  • Vendor strategy
  • Vendor benchmarking
  • Monitoring products and services
  • Service level evaluation, service availability and flexibility
  • Risk management, security management, business continuity,
  • Market price awareness
  • Contract management

Cooperation with the business community

Visiting lecturers or company visits

International dimension

The international partners of the course are companies with offshoring, nearshoring or outsoursing experiences.

Teaching and learning methods

  • Contact hours
  • Team work and team assignments
  • Independent studies and individual assignments
  • The assessment of one’s own learning 1 h

Accreditation of prior learning (APL)

“Accreditation of Prior Learning (APL) is the generic term used for the award of credits on the basis of demonstrated learning which has taken place in the past”. APL gives a student an opportunity to demonstrate his/her knowledge and skills. A student displays with the competence demonstration that s/he manages the course objectives and contents mentioned in the course description. It is possible to participate in the competence demonstration only once before taking the course. A competence demonstration is assessed on the scale from 1 to 5.

Student demonstrates an sourcing process and results (written material) made by him/her in his/her working environment and explains his/her general view of sourcing concepts and framework (written material).

Teacher(s) responsible

To be announced

Course materials

Recommended readings:

  • Oshri, Kotlarsky, Willcocks. 2009. The Handbook of Global Outsourcing and Offshoring. Palgrave Macmillan. UK.
  • Oshri, Kotlarsky (Ed.). 2010. Global Sourcing of Information Technology and Business Processes: 4th International Workshop, Global Sourcing 2010, Zermatt, Switzerland, March 22-25. Springer.

Other selected articles and readings provided by the teachers.

Assessment criteria

  • Team assignments
  • Individual assignments

The assessment of one’s own learning does not influence the grade. The assignment is the same for all courses/modules and the answers will also be used for course/module development. The assignment is completed online in WinhaOpaali.