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Multicultural Business Communication in English

Multicultural Business Communication in English

Code: COM2LF001
Extent: 3 ECTS (81 h)
Timing: Semester 3
Language: English
Level: Joint Professional Studies
Type: Compulsory

Prerequisites

The student has successfully completed the Basic Studies (= the two first semester courses). The course is part of the module Assessing Global Economic and Legal Environment and integrated with Global Business Environment.

Learning outcomes

Upon successful completion of the course, the student

  • is able to decipher and take into account the effect of cultural (organisational, national, etc.) differences and expectations in using English in global business contexts.
  • manages multicultural business communication situations appropriately in English.
  • has professionally advanced written communication competencies
  • has enhanced his/her HH3S competences as applicable to the course.

Course contents

  • Business communication in multicultural setting  with English as the lingua franca
  • Identifying, analysing and understanding the cultural aspects of business communication in English
  • Workplace communication in English
  • Spoken and written communication with company-external partners
  • The characteristics of different communication media (spoken, written, electronic, etc.)

Cooperation with the business community

Company guest speakers.

International dimension

The number of international students tends to assure a life-like multicultural atmosphere in which to test out the ability to effectively communicate with English as a lingua franca.

Teaching and learning methods

Contact lessons
Individual, pair and team assignments
Independent studies
The assessment of one’s own learning 1 h

Accreditation of prior learning

Accreditation of prior learning is observed on the course according to separate instructions.

Teachers with the main responsibility for the course

Kevin Gore
Teppo Varttala

Course materials

Course Textbook: Mascull, B. (2005 or later). Business Vocabulary in Use, Advanced. Cambridge University Press: Cambridge, UK. ISBN: 0-521-54070-4

Additional reading material provided by the teacher

Assessment criteria

Grade/Learning Outcomes

1 (Min. 40%
competence level)
3 (Min. 70%
competence level)
5 (Min. 90%
competence level)
Knowledge Upon completion of the course, the student is able to decipher and take into account the effect of cultural organizational, national, etc.) differences and expectations in using English in global business contexts. Upon completion of the course, the student can effectively decipher and take into account the effect of cultural (organizational, national, etc.) differences and expectations in using English in global business contexts. Upon completion of the course, the student can very effectively decipher and take into account the effect of cultural (organizational, national, etc.) differences and expectations with a high degree of culture-specific knowledge in using English in global business contexts.
Skills He/she has basic written communication skills to draft a proposal and can elaborate on a specific area of business with general vocabulary. He/she has good written communication skills to draft a proposal and can elaborate on a specific area of business with appropriate vocabulary. He/she has professionally advanced written communication skills to draft a proposal and can elaborate on a specific area of business with precise vocabulary.
Competence He/she can manage multicultural business communication situations with basic competence and the help of a supervisor in English. The student shows poor service and sales orientation as required by the HH3S policy. He/she can manage multicultural business communication situations appropriately and relatively independently in English. The student shows good service and sales orientation as required by the HH3S policy. He/she can manage multicultural business communication situations with excellence and very independently in English. The student shows excellent service and sales orientation as required by the HH3S policy.

Modes of assessment and their weights

Active participation 15%
Assignments 45%
Exam 40%

The assessment of one's own learning does not influence the course grade. The assignment is the same for all courses/modules and the answers will also be used for course/module development. The assignment is completed on an E-form.