Forgot your PIN?
Loans, reservations and renewals
Students with print disabilities
You need a library card to borrow items from the library.
You can also fill out the form at the library. Bring a photo ID with you when collecting your library card.
First thing after receiving your library card, you need to link it to HH Finna. This way you can use HH Finna to renew loans, place reservations and pay fines.
Haaga-Helia students and staff
1. Log in with your Haaga-Helia ID (HAKA login).
2. Read and accept terms.
3. Type your library card number and your PIN code, and link your library card to your HH Finna account.
4. You can change your PIN code on the Profile tab. You will need your PIN code to borrow with self-service machines.
Other library patrons
1. Log in with your Haaga-Helia library card (library card number (=barcode) and PIN code).
2. You can change the PIN code on the Profile tab. You will need your PIN code to borrow with self-service machines.
If you forget your PIN, you can reset PIN by
- Recovering the PIN code via HH Finna
- Go to the login page. Choose Library card -login. Click the link 'Forgot your PIN code?'
- Contacting the customer service at the service desk in person, by phone, or by email.
- You can also use our form to reset the PIN.
The library card is personal, and the customer is responsible for all items checked out on his or her card. Notify the library immediately if you lose your library card.
You should also notify the library when your contact information changes. The library does not have access to updated address information in other systems such as that of the Academic Affairs Office.
You can borrow items from the collections of all 3UAS libraries (Haaga-Helia, Laurea, and Metropolia) and request titles to be sent to your branch from other branches free of charge. Vierumäki campus library sends books only if other libraries don’t have copies in their collections. Books in Vierumäki’s collection LPT-kurssikirjat are loaned only to students of Sport Institute of Finland and not sent to other libraries.
The easiest way to reserve titles and request transfers is to do it via HH Finna.
You will receive an email notification when the reserved title is ready for collection. You have four working days to collect your reservation. Make sure you collect the reserved title or cancel the reservation if you no longer require it. We will charge a fee for uncollected reservations. You can cancel your reservation in HH Finna if it has not yet been processed and the item is not yet available for collection. If your reservation has already been processed and you wish to cancel it, you can do so by contacting the pick-up library.
All reservations will be placed on the self-service shelf. A reservation slip with your hold identifier is included with the book you have reserved. By default, the hold identifier is your name. If you do not want your name to be shown with your reservations, ask the library to change your hold identifier and to create an alias for you. Send your request for an alias with this form.
You can renew loans by logging into HH Finna. Renewal is possible if the title is not reserved by other customers. Each loan can be renewed up to 10 times.
The loan periods are either
- 2 weeks (short loans)
- 4 weeks (main collection)
- 0 (for instance reference books)
If you have difficulties reading printed text, you may be able to borrow library course books for four weeks. The longer loan period is also available for dictaphones.
Contact the library and present a certificate on your print disability written by Haaga-Helia’s special needs teacher. The certificate can also be written by another special needs teacher, neuropsychologist or doctor. More information on Haaga-Helia’s special needs teachers and contact information is available on MyNet.
Information on the longer loan period will be entered in your client information in the library data system. The longer loan period is available when you borrow materials at library’s service desk. To renew your loan, contact library personnel either at the service desk, by phone or by e-mail.
Celia Library services
If you have a print disability, you can borrow course books in the form of talking books from Celia Library. The service is free of charge and available upon registering as a client at Celia. Registration will be made in Haaga-Helia Library against the library card. You don’t need to present a certificate on your print disability. If the course book you need is not already available in talking book format, it can be produced for you. The production of a new talking book takes about 3 months. Therefore, it is important to order the book in good time. More information is available at http://www.celia.fi/eng/textbooks/. The Haaga-Helia Library will help you with your book orders.
You can return loaned items to any of the branches of 3UAS libraries Haaga-Helia, Laurea, or Metropolia. If you return or renew a loan late, we will charge a late return fine. The charges can be checked from our price list. You can also return items outside the library’s opening hours. For this purpose, all our libraries have a returns box next to the library door, inside the campus building.