Personal Data Act (523/99), Section 10
Compilation date: 1 January 2007
Updated: 29 April 2011

1. Upkeeper of the register

Name: HAAGA-HELIA University of Applied Sciences, Library and Information Services
Address: Ratapihantie 13, 00520 HELSINKI
Tel. +358 (0)40 488 7482

2. Person in charge of the register and/or contact person

Name: Eeva Klinga-Hyöty
Address: Ratapihantie 13, 00520 HELSINKI
Tel. +358 (0)40 488 7501

3. Name of the register

HAAGA-HELIA University of Applied Sciences library customer register

4. Purpose of use of personal information / purpose of the register

The library uses the register for monitoring loans and loaning rights as well as the compilation of statistics. All personal information is handled in accordance with Section 8 of the Personal Data Act.

5. Information contained in the register

The register contains the following customer information: name, address, email address, social security number, customer relationship start and end date, library card number, customer group and statistical group. The register contains information on the customer’s outstanding loans, reservations, payments as well as information on charges and actions pertaining to overdue materials. A customer’s loan-specific information is deleted from the register once a loan is returned.

6. Standard information sources

The customer fills in a sign-up form, including signature. The customer’s identity is verified by means of an identity card with photo. The customer is responsible for notifying of any changes in personal information. Library staff may verify address information from the student administration system and public address registers.

7. Surrender of personal information and surrender of information outside the EU or the European Economic Area

Information on a customer's overdue or lost materials charges can be surrendered to the collection agency used by HAAGA-HELIA University of Applied Sciences. Information is not surrendered or transferred outside the EU or the European Economic Area.

8. Principles governing the protection of the register

A. Manually saved information (safekeeping and protection)
Customer sign-up forms are stored in binders in the library in a locked place. The information is kept confidential due to the confidentiality obligation.

B. Electronically saved information
Electronically saved information is saved on a server (CSC), and the information can only be accessed by designated persons with a password. Standard protection methods are used for the protection of electronically saved information. The information is kept confidential due to the confidentiality obligation.

9. Verification

Upon request, persons recorded in the customer register have the right to verify that the information about them is correct and up-to-date. Such a verification request can be made to library staff either in person or in writing. The information can be verified immediately once the requester's identity has been proven. The register does not contain information that would give reason not to complete such a verification request.

10. Correcting and updating  information contained in the register

Customer information is corrected and updated without delay upon customer notification. The information will be updated by the library staff. Library staff may verify address information from the student administration system and public address registers. The library staff also corrects mistakes immediately when they are detected.