Quality

Quality-related pages of HAAGA-HELIA University of Applied Sciences

Formerly, before the era of web technology, these "Quality-related pages" had been called as a "quality handbook" or "quality manual". Since word "book" refers to a concrete object the name of the entity of Internet, extranet and intranet pages is called "Quality-related pages of HAAGA-HELIA University of Applied Sciences".

On the Internet pages the general information of the elements of quality at HAAGA-HELIA is given. The Quality policy page tells the basic lines of how quality work is understood at HAAGA-HELIA and Quality assurance system how the quality work is organized in practise.

Quality policy is based on the HAAGA HELIA's vision, mission and values, which are presented on the Internet pages as well. The instruments of the quality assurance system are presented in a separate process description named Assesment Systems. In addition, all the key instruments have their own process descriptions.

In a modern big company it is possible to control the quality of processes only if the processes are well described and the quality criteria are set to them. All the actors in the company should be able to comprehend which ever process they choose by reading the process description instead of asking the co-workers' opinions of how the process goes. The complete lists of the process descriptions are on the Internet pages; by following the links the non-public process descriptions on the intranet and extranet pages can be accessed if logged on the local area network. The process description sections located on the extranet and intranet pages are storage areas which are ment for management use only; persons other than authorized managers should avoid accessing the files by using the extranet and intranet indexes straight forward.

Comments on the pages can be sent to HAAGA-HELIA's Quality Manager (juha.lindstedt(at)haaga-helia.fi). Comments refering to the individual process descriptions should be directed to the person responsible of the description.