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eMBA in Service Excellence

eMBA in Service Excellence

The intention of Haaga-Helia University of Applied Sciences’ Executive MBA is to produce an excellent service experience. According to those who have participated in the training, this has been realised – the average grade it receives from its participants is an incredible 4.6 of 5!

A recent study revealed that 28% of the eMBA programme’s participants had seen their salary increase by more than 50 % after completing the eMBA and that more than half of the respondents believe the eMBA has had a significant impact on their career, which is testament to the high quality of the programme.

The eMBA also benefits the participants’ employers, whose key personnel acquire an understanding of up-to-date tools during the course, such as: the digitalisation of services, the practicalities of selling and the challenges facing internationalising organisations, their management and experts irrespective of business sector. The following themes are central to the course: service design, innovation, managing customer experiences, multi-channel sales, extensive economic competence and managing people in changing circumstances – themes a successful business leader must understand and embrace. Success in a demanding position also calls for the ability to put together a diverse and complementary expert network and the competence to develop efficient analytical and reporting skills.

Haaga-Helia’s eMBA puts the latest theories into practice through team work, workshops, exercises and a variety of projects.  The work-life connection that is characteristic of universities of applied sciences is visible in the eMBA programme because the participating students have the chance to apply their new skills in their own jobs and within their organisation during the eMBA.  Consequently, the company receives the immediate benefits of its employee's eMBA studies through a variety of development projects and reports. The theses also meet the needs of companies and are often equivalent in quality to the work and research that would be done if the company were to commission an expensive consultancy.  Employers who fund their employees’ studies understand the eMBA as an investment in their company’s future.

In spring 2017, Haaga-Helia was awarded a quality label from the Finnish Education Evaluation Centre (FINEEC) for six years and has already offered the eMBA programme for over 15 years.
Read more about Haaga-Helia’s Service Excellence studies.

Discover what some of eMBA students and lecturers say about Service Excellence studies and modules:
 

 

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