In autumn high number of 7353 feedback forms from 375 courses were collected. The average mark for all courses in the programmes was in 4th period 3.79 and in 5th period 3.81 (scale 1-5). This result is on a customary level and the gap to the criterion, defined by quality politic´s quality level 4.0, is only 0.19 (5^th period).

The biggest problem still is that the students feel that course textbooks are not supporting the learning enough (the objective set for the average mark is ≥ 3.50). The average mark in 4st period was 3.09 and in the 5th period slightly better 3.21. Considering this, we kindly ask our students to provide our teachers and programme directors with more detailed feedback concerning textbook choice and use. The result is the only one point in the whole course feedback, which does not fulfill HAAGA-HELIAs quality criteria.

According to the students, all HAAGA-HELIA degree programmes offered relevant, useful and interesting courses In both 4th and 5th period average mark was 3.94.

The students generally felt that the required workload per credit was fair (4th period average 3.27 and 5th period average 3.25; target average is 3.0). The students also generally felt that their studies proceeded on schedule, even though there was an indication that the pace is sometimes faster than the optimal (4th period average 3.21 and 5th period average 3.18; target value is 3.0).

HAAGA-HELIA has followed course outcomes by asking the students to evaluate their skill and knowledge level before and after the course. The result is subtracted from questions 15 and 14. The starting level is generally 2.5 as an average, and the increase in average has varied between 1.15 and 1.28 (in HAAGA-HELIA’s total marks). In autumn 2010 students have evaluated their skills and knowledge to be considerably better after the course that before it: 4th period 3.81 (before course 2.54) and 5th period 3.84 (before course 2.57). When interpreting the result it is necessary to remember that the theoretical maximum for the advancement is 2.5 if the starting level is 2.5. (If the starting level was 1, the maximum advancement would be 4.) HAAGA-HELIA has not set a quality criterion for the advancement level because we cannot control the starting level of our students in practice, and the starting level highly determines the value retrieved from the subtraction.

Students gave average 3.71 to their own work in both periods, which is a good result. Even the standard deviation was in line with the other results (0.8) telling that the variance between the students is at normal level.

Please feel free to contact HAAGA-HELIA’s quality manager Juha P. Lindstedt with regard to any questions concerning course feedback and the feedback system.